Customer support agent

Customer support agent

The Credit Collections Bureau company invites Support Specialist to join our large international team. Credit Collections Bureau are a full-service law firm that became influential in the practices of international alternative dispute resolution, debt restructuring, debt collection (debt recovery), and insolvency during the last ten years.

Must have:

• English — Upper Intermediate, B2.
• Work experience/knowledge in customer support is a must.
• Sales experience (preferable in a targeted sales environment).

Responsibilities:

• Make outbound calls and take incoming calls from customers in respects to their accounts.
• Properly identify customers to ensure you are speaking to the right person.
• Create notes in respects to the conversation and log any disputes they may have.
• Collect any documentation required to take actions on disputes.
• Create cases within client systems to action changes needed to customers' accounts.
• Monitor internal messaging system to keep up with requests from supervisors or management.

Remote full-time job only — Monday-Friday, evening shifts: 15:00 — 00:00

What we offer:

• Employment according to the Labor Code of Ukraine (with full tax compensation) or PE;
• Monthly income: $800 — 1200. It is set in the contract and depends on the level of skills;
• Good bonuses + Referral program;
• Various corporate events and team-buildings;
• Coffee, tea, candy, season fruit;
• Paid taxi transfer.

Grab your chance to join us, and send us your CV in English!