Customer support specialist

We are seeking a Customer Support Specialist (Engineer) to innovate alongside the passionate team, crafting products that bridge the gap between broadcast and post-production. With opportunities for personal growth, a supportive environment, and cutting-edge technologies, be part of the mission to redefine storytelling in the digital age.

Requirements

• 0,5+ years of experience as a Support engineer or Customer support specialist
• Good technical problem-solving skills
• English Proficiency Skills, and confident in communicating in both written and spoken form
• Experience handling inbound technical support contact

Will be a plus

• A bachelor’s degree in computer science, information technology, or similar
• Unreal Engine / Blueprints knowledge
• Experience using REST / JSON API
• Experience in JavaScript

Responsibilities

• Support high-quality systems
• Troubleshoot and configure systems in production in an efficient and professional manner
• Communicate with customers about their technical issues in a professional and timely manner
• Analyze web service APIs to support simple interfaces between systems
• Be involved in lab tests for new software development
• Responsible for analyzing and finding solutions to technical support issues
• Customers log technical support issues in our support portal or by phone
• The Support Engineer picks up these issues and works with the customer to find a solution to the technical issues

What we offer

• Competitive salary and benefits package
• Medical insurance
• Tax compensation
• Full Remote
• Collaborative and innovative work environment
• Career growth and development opportunities
• A chance to work with a talented and driven team of professional

About the project

Our partner developed the award-winning platform trusted by broadcasters worldwide. With over a decade of immersive experience, the company is the pioneers in crafting cutting-edge Real-time Graphic Solutions tailored specifically for the dynamic Broadcast Industry.

Specializing in design, animation, product development, and media production, they offer a comprehensive suite of services. Their advanced plugins for Vizrt, along with example scenes and free scripts, empower efficient realization of your vision.

Join the team in pioneering a new era of creativity, innovation, and seamless integration.