Technical support specialist

PayAdmit is looking for a Technical Support Manager to join our team!

Essential professional and personal skills:

• Working experience in the same position in Fintech for 1+ years;
• Processing of incoming requests in the mode of chats and mail (b2c/b2b);
• SQL is a plus;
• Logs (grafana, loki, prometheus, opensearch, telegraf);
• Experience with a team term;
• Experience with API services (support, investigate logs, communication with partners);
• Monitoring the work of key clients and internal services;
• Strong knowledge of fiat/crypto transaction flow;
• Experience in JIRA and Confluence service would be a plus;
• High responsibility and ability to accomplish tasks, result-oriented, multitasking, energetic;
• English at least Intermediate.

Responsibilities:

• Handling B2C/B2B requests from partners/clients;
• Solving issues with merchants/providers/partners etc.
• Transactional monitoring in the back office;
• Payment solutions set up and tested under the control of transaction manager/team lead;
• Work with additional technical tasks that will arise in the process and may be different;

Working conditions:

• Work schedule 10:00 — 19:00;
• Remote work;
• We provide all the necessary tools for your successful and comfortable work;
• Training at the expense of the company (courses, seminars, new and interesting projects);
• Learning English at the expense of the company;
• Ability to switch between projects and try yourself in different roles.