Dispatcher (Plumbing Services)

About the Company

Almco Plumbing is one of the fastest-growing plumbing companies in California, specializing in epoxy pipe lining and trenchless sewer repair. Operating since 2001 and under Ukrainian ownership since 2019, we focus on innovation, growth, and a high-quality customer experience on the U.S. market.

Position Purpose

We are looking for a detail-oriented Dispatcher to coordinate technician visits and keep our dispatch board running smoothly in the ServiceTitan CRM system. This role owns incoming call and request intake, scheduling, appointment confirmations, and day-to-day communication with technicians and customers. We expect this person to work accurately, respond quickly to changes, and continuously improve the dispatching process together with our U.S. team.

Key Responsibilities

Call and Request Intake

• Answer incoming calls, messages, and service requests from customers.
• Log every request in the ServiceTitan CRM system with an accurate description of the issue, the customer’s contact details, and the lead source (channel: phone call, website, Google, social media, referral, etc.) — correctly logging the source is critical for marketing analytics.

Scheduling and Dispatching (ServiceTitan)

• Build and adjust the technician schedule in the ServiceTitan CRM system based on location, specialization, and workload.
• Maintain the dispatch board, keeping all available slots filled throughout the day.
• Reassign jobs promptly in case of delays, cancellations, or urgent calls.

Customer and Technician Communication

• Confirm appointments with customers (call, SMS, email) and send arrival-time reminders.
• Stay in touch with technicians throughout the shift regarding routing, delays, and priorities.
• Relay information between the sales, service, and accounting departments as needed.

Data Accuracy and Reporting

• Keep accurate, up-to-date records for every call in the ServiceTitan CRM system, including mandatory lead source tracking.
• Monitor job status in real time and promptly report issues to the responsible manager.

Minimum Requirements

• English — at least Upper-Intermediate (daily communication with U.S. customers and the team).
• 1+ year of experience as a dispatcher, call center operator, or in customer service, specifically with a U.S.-based company or U.S. customers (mandatory requirement).
• Confident computer skills and readiness to quickly learn the ServiceTitan CRM system (training provided).
• Experience with ServiceTitan — a strong advantage.
• Experience in home services (plumbing, HVAC, electrical, etc.) — an advantage.
• U.S. company experience must be verifiable: please list the company name and attach a reference/recommendation letter from your previous employer (mandatory).
• Stable internet connection and the technical setup needed for remote work.
• Willingness to work the shift schedule described below.

Personal Qualities

• Politeness and a customer-first attitude.
• Attention to detail and strong organizational skills.
• Ability to stay composed and multitask under pressure.
• Reliability and discipline in following the schedule.

We Will Not Consider Candidates Who:

• Have no experience in dispatching or customer service with a U.S.-based company.
• Cannot communicate in English with U.S. customers and the team.
• Are not willing to work a fixed schedule.
• Struggle with multitasking or working at a fast pace.

What We Offer

• Pay: $1,000/month (~44,000 UAH) + bonuses for 100% KPI achievement.
• Schedule: 2 rotating shifts, 3 days a week: 7:45 AM — 5:00 PM Pacific Time, with a 1-hour split break.
• Remote work with a U.S.-based company.
• Growth-oriented corporate culture.

How to Apply

If you’re interested and meet the requirements, please send your resume with up-to-date contact information (phone number, email, preferred method of contact), list the company where you worked with U.S. customers, and attach a reference/recommendation letter from your previous employer — applications without it will not be considered. Our HR team will contact you for an online interview.

Important ❗: Only resumes in English will be accepted.

More about the company: https://almcoplumbing.com/