Контактна інформація

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Досвід роботи

Portuguese teacher

з 10.2023 по нині (2 роки 11 місяців)

Curriculum Design: Developed personalized lesson plans for students from Beginner (A1) to Advanced (C1) levels, focusing on conversational fluency and grammar.
• Proven Results: Successfully conducted over 100 lessons, helping diverse learners achieve their specific language goals.
• Interactive Teaching: Utilized digital tools and cultural materials to maintain high student engagement and retention.
• Bilingual Support: Leveraged C1 English proficiency to explain complex Portuguese concepts clearly to international students.
• Progress Tracking: Monitored student milestones and provided regular feedback to ensure consistent improvement.

Customer service manager

з 06.2022 по 11.2023 (1 рік 6 місяців)
Endesa, Remote (Telecommunications and networking)

Multilingual Support: Provided high-level customer assistance in Portuguese and English, resolving billing and technical inquiries for international clients.
• Conflict Resolution: Managed complex customer issues regarding energy contracts and utility services, ensuring high satisfaction ratings.
• Technical Communication: Explained complex tariff structures and energy-saving programs to a diverse customer base.
• Efficiency: Maintained a high volume of calls.

Знання і навички

• Здатність до навчання
• Комунікабельність
• Translator
• Customer orientation
• Tutoring
• Ability to quickly learn new information
• Discipline
• Goodwill
• Honesty
• Communicability
• Ability to work in multitasking mode
• Management of CRM
• Adaptability
• Educability

Знання мов

• Англійська — просунутий
• Португальська — вільно