Kyrylo

Kyrylo Kravtsov
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

Education:
Master’s Degree in Computer Engineering
Petro Mohyla Black Sea National University; September, 2021- June, 2023
Bachelor’s Degree in Computer Engineering
Petro Mohyla Black Sea National University; September, 2017- June, 2021
Work Experience:

Middle Technical Support Manager

Howly by SKELAR (December, 2024 – March, 2026)
- Achieved consistent growth in key KPI (FRT, ART, CSAT, chat duration) through further process optimization and performance tracking
- Took part in pre-release testing of new products, features, and internal tools, delivering structured feedback that improved usability and support readiness, as well as provided suggestions aimed at improving customer experience
- Partnered with product and QA teams during pre-release phases to identify issues early and ensure smoother customer experience post-launch
- Provided ongoing coaching to teammates, sharing performance optimization strategies that contributed to measurable KPI improvements across the team

Junior Technical Support Manager

Howly by SKELAR (June, 2024 – December, 2024)
- Provided assistance with tech-related issues in strong accordance to the internal company guidelines
- Proactively identified recurring issues and contributed to solutions in order to decrease the ticket volume
- Collaborated with the team, upper management and other departments to ensure workflow stability
- Developed a personalized workflow that:
• Improved personal KPIs (First Response Time, Resolution Time, CSAT) through efficient workflow optimization
• Increased customer satisfaction by delivering fast, accurate, and empathetic support
• Helped in boosting the overall team performance

Freelance Translator

Translator/proofreader (September 2019 – Present)
- Translated various technical-themed text and media materials
- Collaborated with the project owner and editors to ensure resulting translations meet strict project guideline
- Created a glossary of frequently used abbreviations, tailored for each project specifically.
Log&Steel (October 2022 – November 2023)
- Translated website content from Ukrainian to English, ensuring accuracy and maintaining the intended meaning.
- Collaborated with the team to deliver high-quality translations within established deadlines.
- Website link: https://logandsteel.com/pages/our-mission
Volunteer Ukrainian to English Translator
DeepStateEN (October 2022 – December 2023)
- Translated text and media content for the English version of DeepStateUA project, enhancing accessibility and engagement for English-speaking audiences.
- Maintained consistent style and tone throughout translations while adhering to project guidelines.
- Created a glossary of frequently used abbreviations and terms to improve translation process.
- Project link: https://t.me/DeepStateEN

Certifications:
Military Translation Bootcamp
Ukrainian Association Of Translators and Interpreters, June, 7th, 2024
Relevant skills: Translation, Interpreting

Skills:
- English to Ukrainian translation/proofreading: Experienced in translating written and verbal content accurately, capturing nuances of both languages.
- English to Russian translation/proofreading: Skilled in providing accurate translations that maintain the intended meaning and cultural context.
- Russian/Ukrainian to English translation/proofreading: Experienced in translating complex concepts from Russian or Ukrainian into clear and concise English.

Languages:
- English (Fluent)
- Ukrainian (Native)
- Russian (Fluent)