Орест
Logistics manager
- Вік:
- 28 років
- Місто проживання:
- Івано-Франківськ
- Готовий працювати:
- Дистанційно, Івано-Франківськ
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10039053
Завантажений файл
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Motivated individual with decent experience in Customer Service and ground transportation logistic
(US).
Work experience
Fleet Manager May 2023 - Sep 2023
Personal US Trucking Company, Ivano-Frankivsk
Fleet Manager with various additional tasks to perform. Used to work with dryvans and flatbeds.
‑ Dealing with equipment vendors (setups, rental/leasing agreements, following documentation)
Name
Orest Shumylo ‑ Working with insurance (adding/removing equipment, drivers, coverages), fuel card, factoring
companies
Address
76000 Ivano-Frankivsk ‑ Working with safety and ELD providers (driver mvr/ psp checks, scheduling drugtests)
‑ Guiding driver from pre‑employment till receiving all necessary equipment and documents
Phone number
[
‑ Solving issues with Brokers, Customers
[
Date of birth
08-09-1995
Operation Manager Mar 2021 - Apr 2023
US Freight Brokerage, Ivano-Frankivsk
Gender
Male Operation Manager for Freight Brokerage company in US market (25-30 employees)
- Opening new office in Ivano-Frankivsk, including hiring and training of new employees, building
Nationality
Ukraine work processes, training materials, maintaining control over performance, internal communications
and schedules
Marital status
Married - Dealing with major issues and problems
- Participating in any department's daily tasks upon needs
Interests - Organizing comfortable environment, supplies, office events
- Maintaining communication with main office, customers and partners
- Various additional company-related tasks
Music
Books Team Leader Aug 2020 - Mar 2021
Video Games US Freight Brokerage, Lviv
Team Leader for Freight Brokerage company in US market (20 employees)
Languages - Probation as Freight Broker (August 2020-September 2020. Starting September 2020 became a
Team Leader, combining TL and Broker duties)
- Managing team of 8 Brokers, monitoring performance, communication, assisting with issues,
Ukrainian Native
maintaining efficient workflow
English Fluent - Developing relationships with Customers, Carriers
- Resolving major troubles
- Maintaining productive and on-time communication between departments, offices and Customers
- Assisting with regular brokerage tasks
Team Leader Nov 2018 - Aug 2020
Webhelp (formerly Runway BCO), Lviv
Team Leader of Customer Support Team ( airline industry).
- Being in charge of 25 employees at peak
- Participating in hiring and promotion processes (candidates selection, interviews, feedbacks)
- Training of employees
- Controlling workflow according to quality maps, KPIs, strict work schedule
- Monthly reports and performance reviews with higher management
- Team and individual meetings
- In-depths communication with higher managements, office TL's team, accounting and HRs
Customer Support Specialist Mar 2018 - Nov 2018
Webhelp (formerly Runway BCO), Lviv
Customer Support Specialist ( airline industry)
- Assisting Customers with any services related to air flights (bookings, additional services, portal
guidelines, payments etc)
- Working with incoming calls and chats
- Identifying Customer's needs and resolving the case according to quality card and KPI guidelines
- From May 2018 till October 2018 member of "hotline team" in charge of severe cases of flight
disruptions, cancellations etc
- Direct reports to management and technician team
Customer Support Representative Jul 2017 - Feb 2018
Tickets UA (TTN Group), Lviv
Customer Support in travel agency, airline department.
- Assisting customers with flight inquiries
- Working with calls, chats and emails
- Identifying issues, reporting to appropriate departments
- Participation in office events, up-trainings etc
Education and Qualifications
Bachelor Sep 2012 - May 2016
Lviv Polytechnic University, Lviv
Telecommunications
Master Sep 2016 - Jan 2018
Lviv Polytechnic University, Lviv
Technical Supplies of Telecommunications
Skills
Adaptability
Multitasking
Goal-oriented
Problem-solving
Additional Information
Used to work with any schedule
Prepared for black‑outs, can fully work on remote
Active user of Google Products
Інші резюме цього кандидата
Івано-Франківськ, Дистанційно
Orest Shumylo Motivated individual with decent experience in Customer Service and ground transportation logistic (US). Work experience Fleet Manager May 2023 - Sep 2023 Personal US Trucking Company...
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