Damilola

LOLA
Mobile: [UK: [відкрити контакти](див. вище в блоці «контактна інформація») Moldova: [відкрити контакти](див. вище в блоці «контактна інформація»)]

Personal Profile

A versatile professional with extensive experience in healthcare and additional expertise in sales and client relationship management. Skilled in providing exceptional patient care, maintaining high standards of confidentiality, and adapting quickly to diverse environments. My educational foundation, including a current pursuit of a master’s in public health, complements my practical experience across healthcare, sales, and customer service roles.

Renowned for my proactive approach, strong communication skills, and ability to work under pressure, I am equally effective in team settings and independent roles. Committed to continuous learning, I bring a patient-centered and results-driven attitude to every opportunity.
Education/Qualifications

Aug. 24 – Ongoing
Arden University - Master’s in Public Health

Sept. 20 – June 23
Birmingham City University - BSc in Studies in Health Care (original course Operating Department Practice)

Sept. 19 – June 20
Central Saint Michael’s Sixth Form - Access to Higher Education Diploma: Health Professionals

Sept. 18 – June 19
Sandwell College - Health and Social Care Level 2, GCSE English, Functional Skills Maths Level 1 and Level 2

Sept. 13 – June 15 / Sept. 15 – June 17/ Sept. 17 – June 18
NMS Secondary School (Secondary School Certificate)/ BundesgmnasiumKarajangasse, Vienna/Austria (College Certificate)
/ Einjahrige Fachschule fur wirtschaftliche Berufe, Vienna/Austria – (College Certificate)

Work Experience

March 2024 – July 2025
Customer Support – Birmingham UK

• Responding to customer inquiries via phone, email, live chat, or social media.
• Providing accurate information about products, services, or policies.
• Troubleshooting issues and offering step-by-step solutions.
• Escalating complex problems to the appropriate department when necessary.
• Following up with customers to ensure their issues are resolved.
• Maintaining detailed records of customer interactions in CRM systems.
• Building positive relationships to enhance customer loyalty and retention.
• Meeting performance targets such as response time, customer satisfaction, or issue resolution rate.

October 2023 – February 2024
Account Manager (Hybrid) – Private Company, Chisinau, Moldova
• Conducted outbound calls, identified customer needs, and provided tailored solutions.
• Built and maintained client relationships to achieve sales targets and close deals.
• Managed CRM records, including customer interactions and sales activities.