Контактна інформація

Шукач вказав телефон , ел. пошту, адресу, Instagram та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10078229/

Досвід роботи

Healthcare Volunteer

з 02.2024 по нині (8 місяців)
REVDI: Rescue Vision Development Initiative, Other countries (Medicine, pharmacy)

• Worked as a healthcare care volunteer to enlighten the public about PREP and PEP antiretroviral drugs.
• Engaged in public campaigns in rural areas of Africa.
• Joined the management team to gather funds from the government and private sectors to fund the project.

Call Center Operator | Partner Manager

з 06.2023 по нині (1 рік 4 місяці)
Sigonna LLC, Remote (Retail)

• Handled customers' inquiries, orders and complaints via phone call and email
• Maintained good business relationship with B2B clients via email and phone calls
• Provided exceptional customer service to clients to ensure they're constantly satisfied
• Successfully created accounts with over 10 Grade A clients in less than 3 months through strategic planning and telemarketing, which multiplied the company's sales by 4

Customer Support Specialist | Call Centre Operator

з 11.2021 по 01.2023 (1 рік 2 місяці)
Dashspeed Logistics, Remote (Transportation and logistics)

• Managed incoming calls efficiently, addressing customer inquiries and concerns as a call center
operator for Dashspeed Logistics.
• Resolved customer complaints promptly and professionally to ensure high satisfaction levels.
• Facilitated seat bookings and coordinated customer requests to streamline their experience.
• Executed a comprehensive range of customer service tasks, maintaining a customer-centric approach.
• Played a pivotal role in enhancing Dashspeed Logistics' service quality through adept customer care and
support.

Customer care agent, Call Center Operator

з 11.2020 по 09.2023 (2 роки 10 місяців)
Queeney's Bakery, Other countries (Hotel and restaurant industry)

•Assisted customers with inquiries, resolved issues, and provided information over the phone.
•Managed incoming and outgoing calls, ensuring efficient communication.
•Maintained accurate records of customer interactions and transactions.
•Offered support and guidance to customers in a polite and professional manner.
•Addressed customer complaints and worked to find satisfactory solutions.
•Updated customer account information and made necessary data entries.

Sales representative, Customer Service Manager

з 08.2019 по 09.2020 (1 рік 1 місяць)
Issy Beauty Salon, Other countries (Beauty, fitness, sports)

•Successfully identified and engaged potential customers.
•Built and maintained strong client relationships.
•Achieved and exceeded sales quotas and targets.
•Conducted persuasive product presentations and demonstrations.
•Prepared regular sales reports and forecasts.
•Provided exceptional post-sale support and assistance.
•Stayed updated on new hairstyle trends and competitors.
•Developed and executed effective sales strategies.
•Collaborated with the sales team to meet objectives.
•Attended training sessions to enhance sales skills.
•Adapted sales techniques to different customer needs.

Освіта

University of Uyo

Pharmacy, Other countries
Вища, з 2020 по 2026 (6 років)

Pharm.D

Federal Science and Technical College

Science, Other countries
Середня спеціальна, з 2014 по 2020 (6 років)

Додаткова освіта та сертифікати

Content Writing Certified

2022, 1 month
Сертифікат

Customer Service (Diploma), Saylor Online Academy

2022, 5 months

Знання і навички

• Communicability
• Creativity
• PC User
• Active sales
• Zendesk
• B2B Sales
• B2C Sales
• Responsibility
• Microsoft.Office.Tools
• Google Workspace
• Work with clients
• Kommo
• Management of CRM
• Direct sales

Знання мов

Англійська — вільно