Julia

Julia Pashkevych
Ukraine, Lviv
Mobile: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail : [відкрити контакти](див. вище в блоці «контактна інформація»)
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Summary

I am a quick learner who is excellent at juggling multiple tasks and working under pressure. Trained sinologist with superb understanding of inter-cultural communication and good command of English, Ukrainian and a basic Chinese. I am a dynamic communicator with creative mindset, who consistently exceeds goals and company expectations. Initiative, responsible, and eager to work in a multi-cultural environment.

Work experience

10/2023 – current Customer Success Manager at Lumen Global (remote)

• Onboarding new clients.
• Communication with customers (B2B) and development team.
• Interacting with Support department and other departments of the
company.
• Updating about any new features that were released and teaching the
clients how to use them.
• Conducting demo-presentations for clients about company`s
products.
• Collecting feedback, reviews and use cases.
• Preparing weekly performance reports.
• Measuring and improving customer satisfaction.

08/2019 – 10/2023 Customer Success Manager at Allset (remote)

• Onboarded and trained new clients in the use of products.
• Assisted in the design of a product on behalf of a client.
• Handled and resolved customer requests and complaints.
• Managed relations with existing and new clients.
• Analyzed customer data to improve customer experience.
• Maintained customer base in CRM

09/2017 – 11/2018 VIP Customer Support Specialist at Pond Mobile (Kyiv, Ukraine)
• provided troubleshooting and problem resolution via in-person, phone, e-mail and network tools.
• handled and resolved customer complaints in CH/RU/ENG/UKR.
• obtained and evaluated all relevant information to handle product and service inquiries.

09/2014 – 09/2017 English and Etiquette Coach at Romp n'Roll (Hangzhou, China)

• led students through creative play and hands-on activities.
• planned and delivered English lessons to kids from 0-10 years.
• designed and followed a complete teaching plan.

Education


09/2014 – 07/2017• Master’s degree in Leisure Studies (Zhejiang University, Hangzhou)
06/2016 – 07/2016 • Certificate of completion Zhejiang University International Summer School program “Entrepreneurship in China” (Zhejiang University, Hangzhou)
09/2006 – 08/2010• Bachelor's degree in English/Chinese translation, minor: Chinese language and literature (National Taras Shevchenko University, Kiev)

Volunteer experience


09/2011 – 10/2011 Sales and Promotions Manager at Northeast Asia Investment and Trade Expo (Changchun, China)

• planned advertising and promotional campaigns
• created and evaluated marketing plans and the selection of advertising media
• met with clients and provided advice

01/2019 – 04/2019 Social Media Manager at Barefoot Hostels and Resorts (Siem Reap, Cambodia)

• developed brand awareness and online reputation
• managed and wrote editorial content
• promoted the company’s services

Top skills

Customer success, Account management, Communication, Creative writing, Customer Support, Customer Engagement, Advanced English, Adaptability

Interests______


Long-distance swimming, bouldering, baking, Asian cuisine, yoga, perfumery, sci-fi movies.