Особисті дані приховані

Andriy Sokolovskiy
SOFTWARE DEVELOPER / CUSTOMER SUCCESS MANAGER / PAYMENT MANAGER

Summary

As Customer Success Manager worked well in a team with my colleagues, showed
initiative in new company projects, and helped in finding bugs on the new website.
Software Developer with 2 years of experience in the IT. Supportive and enthusiastic
team player dedicated to efficiently resolving project issues. Ability and willingness to
innovate and learn new technologies, quick learner passionate about development.

Education

Bachelor's degree, European University, Kyiv
SEPTEMBER 2020 — JULY 2024

majoring in Software Engineering,
C++ (2 semesters), sql (one semester), C and a little bit Python. Bachelor degree –
2024.

Work Experience

Front-end developer, Spiralyze
JULY 2022 — DECEMBER 2022

Complex A/B tests development.

Website development.

Website optimizing.

DevQA/QA experience.

Most of all I have worked/gained experience in creating: tabs, popups, animation
features, browser/device adaptation, registration form rebuilding, etc.

Customer Success Manager, TruePartners
JULY 2023 — October 2023

Solved user problems through chats.

Responded to emails to users and sorted them.

Worked diligently with the team 12 hours a day.

Answered users clearly and quickly

QA experience with new website.
Customer Success Manager, Paripesa
JULY 2024 — October 2025

Handling Chats and Emails: Actively interacting with players and customers via chat
and email, promptly resolving their inquiries, and providing the necessary information.
Processing Payment System Tickets: Resolving ticket inquiries, obtaining responses,
and finalizing transactions to ensure they are completed successfully and in
accordance with standards.

Approving and Rejecting Agent Transactions: Reviewing and making decisions on
agent transactions in accordance with the company’s internal standards, paying close
attention to detail when evaluating each case.
Setting Limits for Players: Configuring limits for players to ensure a responsible
approach to gambling and minimize risks.

Prompt Response to Customer Inquiries: Responding quickly and accurately to
inquiries, maintaining a positive company image, and providing high-quality service.

Following Through on Problem Resolution: Ensuring that all customer issues are fully
resolved, which contributes to customer satisfaction and trust in the company.

Payment Manager, Paripesa/Vintogroup
October 2025 — Today 2026

Gathering the necessary information for configuring and integrating a payment method
(API, limits, fees, geographic restrictions, etc.).

Posting the technical specifications on the platform side (in development, on the task
portal, etc.).

Monitoring deadlines for task completion and ensuring compliance with requirements.

Liaising with the payment service provider (PSP) regarding technical support, API
parameters, testing, and documentation.

Testing the received configurations; verifying the correctness of authorization,
transaction processing, and transaction rejection.

Communicating with the technical team when bugs or malfunctions are identified;
logging errors and monitoring their resolution.

Deploying the payment method to production while taking into account all necessary
criteria: limits, fees, balance, logo display, and geographic restrictions.

Providing technical support for the payment method in the production environment:
responding promptly to malfunctions and coordinating with the PSP’s technical support
and development teams until the issue is fully resolved.