Shannon

Shannon Taft
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Summary
"You are not here merely to make a living. You are here in order to enable the world to live more amply, with
greater vision, with a finer spirit of hope and achievement. You are here to enrich the world...”
Woodrow Wilson’s words frame my desire to lead others to new heights around a common goal. I love
teaching others new processes and skills to enhance their contribution to that common goal, while also helping
them achieve their personal goals for self-development.

Experience
Referral Coordinator
Mark Spain Real Estate
Aug 2023 - Present (3 months)

Sales Performance Specialist
Independence Realty Trust Inc.
Mar 2023 - Aug 2023 (6 months)
I train, develop, and coach leasing professionals to optimize individual and team performance, fostering
a high-performing sales culture. I also collaborate with cross-functional teams to deliver educational
content, align sales strategies and processes, and conduct quality control of the sales process. While
on site-visits to area communities, I provide coaching to leasing professionals, conduct analysis of lead
activity, and assess sales Key Performance Indicators to identify trends, opportunities, and actionable
insights.

Inside Sales Supervisor
Mark Spain Real Estate
Oct 2021 - Mar 2023 (1 year 6 months)
I led an inside sales team of up to 18 direct reports, and coached them daily to improve pre-
appointment booking preparation and post-booking follow-up processes, ensuring an excellent
client experience. I assisted the Director of Inside Sales in setting and achieving KPI metrics and
reviewing Salesforce transactions for quality control, client experience, and adherence to organizational
standards. During weekly virtual meetings with my direct reports, I promoted development activities
for the team, including training programs and skill-building initiatives to enhance performance and
professional growth.

Inside Sales Agent
Mark Spain Real Estate
Feb 2021 - Oct 2021 (9 months)

General Manager
ACE Hardware
Nov 2020 - Feb 2021 (4 months)

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 I managed all aspects of store operations, including inventory control, sales growth, and talent recruiting
and development. I forecasted store sales, inventory demand and labor requirements and developed
annual budget and operational plans. I led team members to complete daily workloads with confidence
through empowered training and motivational strategies.

General Manager
Tractor Supply Company
Jan 2018 - Nov 2020 (2 years 11 months)
I managed all aspects of store operations, including inventory control, sales growth, payroll budgeting,
Profit and Loss statements, and talent recruiting. I forecasted store sales, inventory demand and labor
requirements and developed annual budget and operational plans. I led team members to complete
daily workloads with confidence through empowered training and motivational strategies.

General Manager
Charming Charlie
Sep 2013 - Dec 2017 (4 years 4 months)
I trained and coached store teams to grow sales through engaging customer service and flawless
execution of product presentation standards. I assisted stores across the Atlanta market in developing
high-performing teams--from part-time associate role to store leader. I also managed store operations
on a daily basis, including executing monthly floorsets, inventory management, labor/scheduling, and
recruiting/hiring.

Sales Team Leader
Dilliard's
Aug 2012 - Jul 2013 (1 year)
I led sales growth across multi-departments through coaching, customer service, and operations
management. During my time with the company, I was promoted to Sales Manager of the highest
volume department in the Southeast region.

Education
Columbus State University
Bachelor of Science, Computer Science
2008 - 2010
Graduated Magna Cum Laude with a 3.8 GPA.

Darton College
Associate's of Science, Computer Science
2006 - 2008
Presented with "Outstanding Scholar 2008" award and selected as "Most Outstanding Computer
Science Student 2008". Graduated Suma Cum Laude with a 4.0 GPA.

Licenses & Certifications
TESOL Certificate - World TESOL Academy

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Skills
Talent Developer • Scheduling • Team Motivation • Multi-Store Operations • Team Development •
Sales Growth • Employee Learning & Development • Customer Service • Store Management • Retail

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