Особисті дані приховані

Daria Khrushch
Customer Service / Sales / Data Manager
📍
📞 Odesa, Ukraine​

✉️ [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») (Viber / Telegram / WhatsApp)​

Professional Summary
Customer Service and Operations professional with 6+ years of remote experience in international
companies. Strong background in customer support, sales processes, CRM systems, and
marketplace data optimization (Amazon, eBay, Shopify). Proven ability to manage full customer
journeys, resolve complex issues independently, optimize product data for sales growth, and lead
processes with minimal supervision. Trusted by business owners for reliability, ownership, and
results.

Core Competencies
-​ Customer Support & Client Communication (Email, Chat, Calls, Video)
-​ Full Sales Cycle Management
-​ CRM & Helpdesk Systems
-​ Marketplace Operations (Amazon, eBay, Shopify)
-​ Data & Listing Optimization
-​ Process Improvement & Problem Solving
-​ Remote Team Collaboration
-​ QA & Attention to Detail

Professional Experience
Live and Study in Europe Ltd. — Remote
Senior Sales Manager / Customer Service Representative (Team Lead)​
November 2023 – Present

-​ Managed end-to-end customer journey: first contact - consultation - application
processing
-​ Conducted video calls with potential clients and handled objections professionally
-​ Processed applications in accordance with internal regulations and legal
requirements
-​ Maintained accurate client records in CRM systems
-​ Communicated with clients via email, WhatsApp, and Ringostat calls
-​ Supported and guided clients through decision-making and payment stages
-​ Ensured high response quality, compliance, and client satisfaction
-​ Supervised a team of 3-5 people
21 Motorsports (Synergy Offroad) — Remote
Customer Support Representative​
June 2019 – October 2022

-​ Handled high-volume customer inquiries via chat and email
-​ Consulted customers on product selection and technical questions
-​ Processed cancellations, returns, and refunds
-​ Managed A–Z claims and dispute resolution
-​ Coordinated with suppliers to resolve order and delivery issues
-​ Maintained high customer satisfaction in a fast-paced e-commerce environment

Employer Reference:

“Hiring Daria is easily the best business decision I've made. She is hard-working, trustworthy,
ambitious and reliable… Any company would be lucky to have her on their team.”​
— Justin Parker, Owner of Synergy Offroad

eManaged (now Rich Insight Portfolio Ltd.) — Remote
Data Manager​
November 2017 – June 2019

-​ Optimized product listings for Amazon and eBay to improve visibility and conversion
-​ Created and refined:
1.​ SEO-focused product titles
2.​ Bullet points and product descriptions
3.​ Item specifics and category mapping
4.​ Backend search terms
-​ Improved listing quality in line with marketplace algorithms and policies
-​ Worked with large product catalogs and ensured data accuracy
-​ Collaborated with internal teams to resolve listing and compliance issues

Business Link Annual Educational Fair — Kyiv
Interpreter (On-site)​
January 2015 – February 2015

-​ Provided consecutive interpretation for British boarding school representatives
-​ Facilitated communication with prospective students and parents

Education
Kyiv Institute of Interpreters and Translators​
2008 – 2015​
Master’s Degree in Translation
Certifications
QA Trainee Certificate — SkillUp IT Education Center​
November 2022 – December 2022

-​ Software testing fundamentals
-​ Bug reporting and documentation
-​ Quality assurance processes

Technical Skills
-​ CRM & Helpdesk: LiveAgent, Zoho CRM, AmoCRM
-​ Project & Communication Tools: Asana, Slack, Zoom, Google Meet
-​ Data & Productivity: Excel (basic), Google Sheets
-​ E-commerce Platforms: Amazon, eBay, Shopify
-​ Business Platforms: ChannelAdvisor

Soft Skills
-​ Fast learner
-​ Strong time management
-​ High responsibility and reliability
-​ Attention to detail
-​ Objection handling
-​ Independent yet collaborative
-​ Empathic and client-oriented

Additional Information
-​ Fully remote work experience
-​ Comfortable working with international clients
-​ Strong written and spoken English