Лілія

LILIIA KOMYSHENKO
CURRENTLY BASED IN CANADA
[відкрити контакти](див. вище в блоці «контактна інформація») (messenger WhatsApp/Telegramm/ Viber), [відкрити контакти](див. вище в блоці «контактна інформація»)

CAREER OBJECTIVE
Seeking opportunity to improve my skills within this field. Verified all contracts that are terminated and
processed the equipment return authorizations. Coordinated with the customers to prepare documents on
return policies. Secure a responsible career opportunity to fully utilize my training and skills, while making a
significant contribution to the success of the company.

HIGHLIGHTS OF QUALIFICATIONS
• Over 7 years of experience working within the customer service and hospitality industry
• Excellent communications skills, both written and verbal
• Language knowledge, fluent English, Ukrainian, Russian and intermediate French, German
• Solid general education and extensive vocabulary in both languages
• Excellent note-taking techniques for consecutive interpreting

CUSTOMER SERVICE EXPERIENCE
• Greeted customers as they entered the store and advised them of any sales or promotion offers
• Assisted customers with locating and selecting merchandise; utilized upselling techniques to increase
sales
• Recognizing nonverbal cues and customs specific to a particular group or region
• Able to accurately and idiomatically turn the message from the source language into the
target language without any additions, omissions or other misleading factors that alter the intended
meaning of the message from the speaker

EMPLOYMENT EXPERIENCE
Teacher assistant ESL school at the YMCA office, Niagara Falls, ON 2022 - currently
o Attending training classes, conferences, or faculty meetings
o Grading tests and homework
o Record keeping
o Taking attendance
o Documenting student progress and communicating with parents to keep them informed

Bartender, Cocos terrace bar and grill by Holiday Inn, Niagara Falls, ON 2022 - currently

FOH Manager/Supervisor, Fusion Italian restaurant Parmesan, Ukraine 2019 - 2022
o Manage bookings and walk-ins
o called upon to handle customer complaints
o Recruiting, training and supervising staff
o Overseeing stock levels and ordering supplies

Server/bartender, Fusion Italian restaurant Parmesan, Ukraine 2018 - 2019
EDUCATION AND CERTIFICATES
Bachelor’s degree as Foreign language teacher/Teacher assistant, Ukraine

YMCA certificate English as a second language quality, Niagara Falls, Canada

Smart Serve Certificate, Smart Serve Ontario, Canada

REFERENCES ARE AVAILABLE UPON REQUEST