Illia

VOLYANSKYI ILIIA
- Kharkiv, Nauki Avenue 12, Apt 57
- [відкрити контакти](див. вище в блоці «контактна інформація»)
- [відкрити контакти](див. вище в блоці «контактна інформація»)

I am a psychologist with several years of experience in various business sectors. My educational and professional background in psychology allows me to understand complex psychological aspects of team dynamics and collaborate effectively with diverse groups of employees. My goal is to apply my skills and knowledge to support the psychological well-being of employees, enhance their work efficiency, and promote the development of successful teams in a corporate environment.

Work Experience:

Psychology Consultant
01.05.2022 - Ongoing (Online and In-Person in Kharkiv)
- Conducting individual consultations and providing support to clients with psychological needs.
- Developing and implementing psychological strategies and assistance plans.

Head of Administration and Marketing Department
- "Your Family" Medical Center
- Kharkiv, Cooperative Street 30
- 11.02.2018 - 15.07.2021

Administration Department Management:
- Observing, training, and developing administrative staff, including administrators and secretaries.
- Organizing work schedules and tracking working hours for the administrative department.
- Ensuring a high level of patient service and developing procedures to ensure service quality.

Marketing and Advertising:
- Developing and executing marketing and advertising strategies to attract new patients and retain existing ones.
- Creating advertising campaigns, including website, social media, and media advertising, and more.
- Monitoring and analyzing the effectiveness of marketing initiatives and adapting strategies based on results.

Internal Process Management:
- Supervising the organization and internal processes in the medical center.
- Ensuring a high standard of medical services and customer service.

Financial Administration:
- Managing financial resources for marketing and administration.
- Budget preparation and financial transaction accounting for the department.

Customer and Patient Interaction:
- Interacting with clients and patients, addressing their inquiries and proposals.
- Ensuring high customer satisfaction levels.

Documentation Management:
- Preparing reports and other documents necessary for the center's operation.

Medical Center Administrator
- "Your Family" Medical Center
- Kharkiv, Cooperative Street 30
- 21.04.2017 – 01.02.2018

Patient Reception:
- Receiving patients, providing information about the center's services, and managing patient appointments.
- Managing phone calls and email communication.

Record Keeping:
- Maintaining up-to-date information on appointments and doctors' schedules.
- Managing the availability and record-keeping of patient medical documentation.

Financial Administration:
- Issuing invoices and handling payments from patients.
- Financial transaction accounting and reconciliation.

Medical Staff Management:
- Coordinating the work of doctors and medical assistants.
- Providing the necessary equipment and resources for medical practice.

Customer Service Support:
- Ensuring high levels of service and customer support.
- Handling inquiries and resolving conflicts.

Administrative and Janitorial Staff Management:
- Overseeing cleanliness and order in the medical center's premises.
- Managing administrative staff and providing necessary resources for their work.

Documentation Management:
- Preparing reports and other documents necessary for the center's operation.

Education:

*Kharkiv National Economic University named after Semen Kuznets
Faculty of International Economics and Entrepreneurship
Department of International Economics and Management
Bachelor's Degree
Date of Graduation - August 20, 2023*

*Kharkiv National University named after Vasyl Nazarovych Karazin
Faculty of Psychology
Department of General Psychology
Bachelor's Degree, 4th year
Date of Graduation - June 30, 2024*

*Kharkiv Institute of Family Psychology and Counseling
6-month course in Crisis Psychology
Completion Date - August 14, 2021*

*Kharkiv Institute of Family Psychology and Counseling
5-month course in Group Psychology (Psychodrama)
Completion Date - November 1, 2021*

Skills:

- Psychology Knowledge:
- Ability to understand the psychological aspects and needs of people requiring social and legal protection.

- Management:
- Team leadership skills, including decision-making, task delegation, and conflict resolution.

- Analysis and Strategic Planning:
- Ability to analyze situations and develop social and legal protection strategies based on data and client needs.

- Knowledge in the Field of Social and Legal Protection:
- Understanding of legislation and procedures related to social and legal protection.

- Communication:
- Effective communication skills and interaction with clients, colleagues, authorities, and other stakeholders.

- Ethics and Confidentiality:
- Ability to work in accordance with ethical standards and maintain confidentiality in client relationships.

- Data Handling:
- Skills in data collection and analysis for monitoring and evaluating social and legal protection programs.

- Determination and Problem Solving:
- Ability to effectively respond to unresolved problems and make decisions in complex situations.

- Organizational Skills:
- Ability to manage work processes, resources, and projects.

- Tolerance and Empathy:
- Ability to show understanding and empathy towards individuals in need and vulnerable groups.

Language Skills:
- English: Intermediate level
- German: Level B1