Illia

I L L I A [відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

V O L I A N S K I Y Kharkiv, Ukraine

As a dedicated and compassionate psychologist, I am eager to contribute my expertise to promote the well-
being of individuals and communities.
Since the beginning of the war, I have conducted over 50 consultations with both volunteers and individuals
affected by the conflict.
These sessions aimed to provide support, guidance, and a safe space for volunteers navigating the challenges of
working in such environments, as well as for those directly impacted by the consequences of the conflict.

EDUCATION EXPERIENCE
PSYCHOLOGIST Your Family, Medical Centre (Volunteers HUB)`
2019 - 2023

KHARKIV NATIONAL 2022-Present
ECONOMIC UNIVERSITY Psychosocial Support:Provided targeted psychosocial support to volunteers,
NAMED AFTER SEMEN
recognizing the emotional toll that working in a war-affected area can have on
KUZNETS
BACHELOR'S DEGREE individuals.
Safety and Security Measures:Developed and implemented safety protocols
Faculty of International Economics
and Entrepreneurship Department of to ensure the well-being of volunteers amidst heightened security risks.
International Economics and Management Crisis Communication:Established clear and effective communication
channels to keep volunteers informed about the evolving situation.
Training and Preparedness:Conducted specialized training sessions to equip
2018 - present
KHARKIV NATIONAL volunteers with the skills needed to navigate challenging and unpredictable
UNIVERSITY NAMED AFTER environments.
VASYL NAZAROVYCH KARAZIN Cultural Sensitivity and Adaptability:Cultivated a deep understanding of the
BACHELOR'S DEGREE local cultural context and sensitivities, ensuring that volunteers approach their
Faculty of Psychology Department work with cultural competence.
of General Psychology Community Engagement and Conflict Resolution:Facilitated dialogue
between volunteers and local communities to build mutual understanding and
2021 - 2022
trust.
KHARKIV INSTITUTE OF
Logistical Coordination:Implemented robust logistical systems to support
FAMILY AND CRISIS
volunteers in accessing resources, transportation, and accommodation in an
PSYCHOLOGY
6-month course in Crisis
environment affected by conflict.
Psychology
Networking and Collaboration:Established collaborative networks with local
2021 - 2022 authorities, humanitarian organizations, and security agencies to enhance the
KHARKIV NATIONAL effectiveness of volunteer efforts.
ECONOMIC UNIVERSITY Adherence to Ethical Standards:Maintained a commitment to ethical
NAMED AFTER SEMEN
standards, emphasizing the importance of integrity, neutrality, and impartiality
KUZNETS
6-month course in Crisis among volunteers.
Psychology Regular Monitoring and Evaluation:Implemented robust monitoring and
evaluation processes to assess the impact of volunteer initiatives and identify
 HEAD OF ADMINISTRATION AND MARKETING DEPARTMENT

Your Family, Medical Centre

2018-2022

Administration Department Management:
Trained and developed administrative staff.
Organized work schedules and tracked hours.
Ensured high-quality patient service.
Marketing and Advertising:
Developed and executed marketing strategies.
Created advertising campaigns across multiple channels.
Monitored and adapted strategies based on results.
Internal Process Management:
Supervised organization and internal processes.
Maintained high medical service standards.
Financial Administration:
Managed budget and financial transactions.
Prepared reports for the department.
Customer and Patient Interaction:
Ensured high customer satisfaction.
Documentation Management:
Prepared reports and other necessary documents.

MEDICAL CENTER ADMINISTRATOR

CMI, Medical Centre

2016-2018

Patient Reception:
- Receiving patients, providing information about the center's services, and managing patient
appointments.
- Managing phone calls and email communication.
Record Keeping:
- Maintaining up-to-date information on appointments and doctors' schedules.
- Managing the availability and record-keeping of patient medical documentation.
Financial Administration:
- Issuing invoices and handling payments from patients.
- Financial transaction accounting and reconciliation.
Medical Staff Management:
- Coordinating the work of doctors and medical assistants.
- Providing the necessary equipment and resources for medical practice.