Александр

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/1018873

Досвід роботи

Project and IT Infrastructure Director

з 12.2017 по нині (6 років 4 місяці)
Clever Business Management, Київ (Software and integration development)

Management local and cloud infrastructure.
Project Management of development software.
Communication and negotiations with customers.
Team management and creation technical evaluation.
Organization of the Project Discovery stage.
Managing reports and necessary documentation.
Following Agile practices.
Work with customers and meet their expectations.

Some projects:
internal infrastructure
backend for mob app (multiplex cinema)
backend&frontend for mob app (oskar cinema)
payment system integration (liqpay, alfabank, payfort)
SuiteCRM (GlobusBank)
...

IT Site manager

з 07.2015 по 11.2017 (2 роки 4 місяці)
Luxoft, Днепр (Днепропетровск) (Global IT service provider.)

Site infrastructure management.
Project Management
Interactions with customers
Implementation of solutions for fault tolerance of the infrastructure.
Negotiations with suppliers
Negotiations with landlords
Management of the support team.
Organization and carrying out maintenance work on the infrastructure.
Work and cooperate effectively with teams
Analyze and validate the estimates
Manage client`s expectations related to the project

TL - Project Support Manager

з 04.2013 по 02.2015 (1 рік 10 місяців)
Hewlett-Packard (IT)

•Global Support Delivery and Customer Service.
•Working with large corporate customers across Ukraine.
•Negotiation with customers.
•Identify customer needs. Discussion of the implementing projects.
•Reduced infrastructure costs by customers from 8 to 12%
•Increased fault tolerance systems and reduced downtime up to 99.99% (50 min per year, with planned downtime)
•Analysis of customer facilities and the introduction of new equipment and services.
•Provided services to 12 largest companies on the territory of Ukraine.
•Setting objectives and organization of the 8-subordinate engineers.
•Planning and control of the proactive and reactive works engineers.

Head of regional IT department.

з 10.2011 по 04.2013 (1 рік 6 місяців)
Megapolis-Ukraine (Tobacco distribution)

•Launched a location in Dnipropetrovsk 32 workplaces with warehouse.
•Implemented software for the operation of the business (warehouse, sales managers)
•Developed and implemented regulations, standards and procedures of the IT department.
•Developed an information security policy.
•Launched a 2 locations in Donetsk 37 and 30 workplaces, with warehouses.
•Optimize IT business processes.
•Tenders for the provision of IT services, saving 16% of the budget.
•Administration: Active Directory, MS Exchange, ISA, DNS, MS SQL.
•Leadership and accompaniment 1С 8.0 (Accounting, Commerce).
•Support and auditing 5 locations.
•Planning schedule proactive work of IT department, load distribution, control over the execution of tasks to subordinates (5 people).

System administrator. In 1 year change to head of IT.

з 05.2009 по 10.2011 (2 роки 5 місяців)
Global-Bilgi (Outsourcing call center)

•Organized the work of contractors commissioning SCS, and uninterruptible power supply location 24/7.
•Launched a new call center location in Dnipropetrovsk 320 workplaces.
•Was identified strategies of IT department.
•Implemented a procedure for data backup to tape and disk storage..
•Implemented a project for the reception, processing and analysis of incoming calls (Cosmocom).
•Implemented a project on the distribution of inbound load, allowing savings of more than 27% of the budget.
•Introduced an electronic system for handling users to a 1-st support line IT (Service desk).
•Negotiated and signed an agreement with the Russian contractor for the organization of international calls in the call center.
•Implemented inbound channel Asterisk via GSM Bridge.
•Organization and planning work of the department (3 people).
•Was performed enlargement call center on 51 workplace.

System administrator

з 08.2007 по 03.2009 (1 рік 7 місяців)
Balance club (Consulting, accounting and auditing)

•Was programmed and config. the PBX «AVAYA»
•Installed and configured GSM bridge, whereby the reduced communication costs by 30%
•Installed 164 digital and analog phones.
•Was organized phones and networks communications.
•Equipped and serviced 159 workplaces.
•Installed and configured network equipment.
•Network administration based on AD Microsoft.
•Made up documentation on the entire network and communications infrastructure.

Освіта

Dnipropetrovsk National University

Radiophysics, Dnipropetrovsk
Вища, з 2001 по 2006 (4 роки 9 місяців)

Specialization: Computer systems and networks.
Diploma – "Programming routers CISCO”

Додаткова освіта та сертифікати

American English Center

2011

Soft Skills, “Training Force”. Kyiv

2007

"The ideal telephone operator", “Training Force”. Kyiv

2006

HE 646S, HP BladeSystem Administration

2013

UC 434S, HP Accelerated SAN Essentials

2013

ITIL. IT Service Management V.3.1

2013

20412D: Configuring Advanced Windows Server 2012

2014

20409B MS Server Virtualization with Windows Server Hyper-V and System Center

2014

20411C: Administering Windows Server 2012

2014

20410C Installing and ConfiguringWindows Server® 2012

2014

Mission Critical Essentials

2014

Understanding Mission Critical Customers (MC2)

2014 Austria, Wien

Mission Critical and Proactive Customers for Results (MC3)

2014 Austria, Wien

Знання і навички

Знання мов

• Англійська — середній
• Російська — вільно
• Українська — вільно

Додаткова інформація

Personal qualities:

Responsible
Sociable
Purposeful
Thorough and careful
Ability to work in team


SKILLS AND ABILITIES:

Open for new opportunities and offers.
Ready for relocation!

ITSM, IT Strategy, Cost optimization, ITIL Certified, Operations Management, IT Management, IT Service Management, Project Management (PM), Service Delivery

DevOps, Team Lead (TL), System Deployment, Solution Architecture,

Jira, Confluence, Redmine, GIT

Active Directory, Win Server, MSSQL,
Microsoft Exchange, DNS, DHCP.
VMWare, Hyper-V, System Center 2012
IIS, WSUS, WDS, RDS

SAN based storage HP, HP BladeSystem, SAN Essentials,
High Availability, Networking and Firewalls (LAN/WAN design, BGP, TCP/IP, UDP protocols, Cisco/Checkpoint)
Vista Cinema
Adobe – Photoshop, Premiere Pro, Illustrator. ArchiCad 10-21
Cosmocom, AVAYA, Asterisk, GSM gates
MS Windows, Linux, Mac OS X
UML, Rational rose, HTML

Development of call center IT infrastructure.
Knowledge in telecommunications, principles of building a mob. network.

Driving license, category - "A" and "B".
Fluent Russian and Ukrainian. English – intermediate.


Hobbies:
IT.
Rally (co-driver in past).
Photography.
Cars.
Diving (certificate IDA/CMAS)