Kamwengo

KAMWENGO KAMBANGU
Remote Customer Support | Sales Support | Executive Assistant
Zambia (Available Worldwide – US & EU Hours Flexible)
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Results-driven professional with 5 years of international experience in
customer service, sales support, and executive assistance. Medical
graduate (MD) from Ukraine, combining strong analytical skills, attention to
detail, and structured problem-solving with a proven ability to manage
high-volume client
interactions and maintain CRM systems. Highly adaptable,
cross-culturally competent, and ready to deliver exceptional service
remotely or in-office.

KEY SKILLS

● Customer Support & Client Retention
● Sales Support & Follow-Up
● Appointment Scheduling & Calendar Management
● CRM & Database Management
● Administrative & Executive Assistance
● Conflict Resolution & De-escalation
● Remote Work & Cross-Time Zone Communication
● Fluent English (Written & Verbal)

EXPERIENCE

Customer Care Representative (Remote – USA)
New Life OBGYN | Sept 2021 – Dec 2025

● Handled high-volume inbound/outbound calls, resolving client issues
efficiently.
● Coordinated appointments across time zones, improving client
 satisfaction.
● Maintained accurate CRM records and confidential data.
● Trained new team members, ensuring smooth operations.

English Language Instructor

Green Country, Lviv, Ukraine | Nov 2021 – May 2022

● Delivered structured lessons and monitored academic progress.
● Developed individualized learning plans, improving student outcomes.
● Strengthened cross-cultural communication skills.

Additional Customer Service Experience

● 5+ years supporting international clients in sales, administrative
coordination, and client relations.

EDUCATION

Doctor of Medicine (MD)
Danylo Halytsky Lviv National Medical University, Ukraine | Sept 2018 –
June 2024

TECHNICAL TOOLS

CRM Systems | Microsoft Office | Google Workspace | Zoom | WhatsApp |
Telegram | Scheduling & Documentation

✅ Why Hire Me
● Proven international customer service and sales support expertise.
● Strong academic and analytical background as a medical graduate.
● Experienced in remote work, cross-cultural communication, and
maintaining client confidentiality.
● Reliable, adaptable, and ready to contribute immediately.