Tatenda

TATENDA BENYERA
Customer Success/Support Manager

CONTACT PERSONAL PROFILE

[відкрити контакти](див. вище в блоці «контактна інформація») A dynamic leader with a diverse background in customer
support, customer success, account management and sales
tatendasimonbenyeraua@gmail
management, leveraging strong interpersonal skills and
.com
strategic thinking to deliver superior service and drive business
[відкрити контакти](див. вище в блоці «контактна інформація») success. Experienced in optimizing processes, developing
innovative solutions, and nurturing client relationships to achieve
@Tatts21 mutual goals and drive organizational excellence.

SKILLS WORK EXPERIENCE
Adaptability CUSTOMER SUCCESS ASSOCIATE | 2023 - 2024
Customer orientation Nimble CRM

Empathy Assisted customers with onboarding process, ensuring
smooth transitions and satisfaction.
Technical proficiency
Conducted webinars to educate and support new
Conflict resolution customers, addressing their inquiries.
Identified and reported bugs in Nimble CRM,
Effective Communication
collaborating with developers for resolution.
Problem-solving Worked closely with development teams in bug fixing
efforts for improved product functionality.
SOFTWARES Addressed customer concerns via ticketing system,
calls, and screen shares promptly and effectively.
Jira
Nimble CRM ACCOUNT MANAGER | 2023 - 2023
Zendesk Lexico Telecommunications
Trailo
Managed communication with telecom partners for
Zoho route sales negotiations.
Intercom Optimized routes to improve traffic flow for client
networks.
Saleforce
Provided customer support via email and phone
Pipedrive channels.
Coordinated with engineering team for bug fixing and
technical support.
EDUCATION Maintained regular client communication, offering
proactive assistance.
2022 - 2024
PECS UNIVERSITY CUSTOMER SUPPORT MANAGER | 2022 - 2023
economics Genesis Tech
2019 - 2022 Oversaw customer support via email and Zendesk for
POLTAVA NATIONAL Words Booster, Avrora, and Manifest apps.
TECHNICAL UNIVERSITY Assisted users with onboarding and addressed billing
Bachelor of Computer Science issues.
Resolved bug reports promptly, collaborating with
2012 - 2018
developers.
NYATSIME COLLEGE Educated users on application usage and features.
High School Diploma Responded to user reviews on Google Play.