Ольга

Olha Levchuk
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Olha Levchuk

Professional Experience
07/2023 – 11/2023 Data Analyst/Project Manager remotely
Support Lab
preparing performance and analytic reports in Tableau
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gathering requirements, planning the scope of work, and
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ensuring timely delivery of different chat-bots for the support
department

08/2021 – 04/2023 Project Manager/Head of Support remotely
Quints.io
task estimation, prioritization and support according to SDLC
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post-release platform check, testing, and bug support
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tracked and optimized support team capacity
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identified and addressed staff training needs
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improved customer service quality results by studying,
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evaluating, and re-designing processes
created and enhanced effective customer service procedures,
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policies, and standards.
onboarding for new Support and QA team members
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writing the documentation (changelogs, workflows, wiki)
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handling complex cases
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managing time tracking and monthly reports
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08/2019 – 08/2021 Senior Account Manager Lutsk, Ukraine
Quints.io
Provided product acquaintance and support, including
demos for potential and existing clients, hourly reports
for work done, workflows and instructions development
from scratch, newcomers training and coaching

11/2018 – 08/2019 Quality Assurance Manager Lutsk, Ukraine
Kromtech
Ensured proper sales practices are being used, ensured
compliance with guidelines set in practice by internal
and external regulations, implemented agent training
and coaching department newcomers, setting up and
monitoring of the workflow on implementation of GDPR
regulation in Sales Department

05/2018 – 11/2018 Quality Assurance Manager Lutsk, Ukraine
Zoom Support
Quality monitoring of Sales Representatives to ensure
sales agents to follow the Company’s Protocol and
Compliance Policy, provided customer feedback and
internal compliance feedback to operational management

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03/2017 – 05/2018 Billing Agent Lutsk, Ukraine
Zoom Support
Provided customers with support and solutions to their financial
issues connected with the company's products, handled
customers’ objections.

08/2015 – 03/2017 Software Engineer Lutsk, Ukraine
Software Support LLC
Helpdesk technician in Big Launcher and PCKeeper teams.
Presented company’s services of remote technical support,
troubleshot supported application

Courses
02/2021 – 03/2021 Product Management course
LABA

03/2019 – 04/2019 Business fundamentals: Customer Engagement
The Open University

04/2021 – 05/2021 Excel for Business
Laba

01/2020 – 04/2020 QA Manual testing bootcamp
Astound Commerce

11/2022 – 12/2022 SMM for small enterprizes
Kozub

08/2023 – 11/2023 Deep SMM
Oleksandra Ivashchenko

11/2023 – 11/2023 Exponential Coaching Training
Exponential Coaching Academy

Education
2015 – 2017 Master's degree - International Relations / Consolidated Lutsk, Ukraine
information
Lesya Ukrainka Eastern European University

2011 – 2015 Undergraduate – International Relations and Diplomacy / Lviv, Ukraine
International Studies
Ivan Franko National University of Lviv

Organizations
07/2014 – 08/2014 AIESEC Montenegro Podgorica,
Enter Your Future Montenegro
Taught the students from age 17-24 developing professional
profile e.g. - How to write good CV, motivation and business e-
mails, how to make great interview and presentations

05/2013 – 04/2014 AIESEC Lviv Lviv, Ukraine
Global Citizen & Global Talent projects
Recruited internship program participants
Participated in the team of promotion materials of production

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01/2015 Lviv City Council Lviv, Ukraine
Department of Press and Media
Prepared 45 news and 32 press-releases for Council’s website
Organized 20 press-conferences
Made interviews with authorized representatives of city council
and youth leaders

03/2022 – 03/2022 SAFEMANOR - Free housing for Ukrainian refugees remote
Helped people seeking shelter and hosts connect with each other via
phone, chat or on the website
Helped people seeking shelter and hosts connect with
each other via phone, chat or on the website

Languages

English Ukrainian Russian Polish

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