Elias

ELIAS
Eng. Lúcio de Azevedo street, No. 26 -8
E, Amadora 2700-348, Amadora, 2700-
348, Portugal

QUIVANGO [відкрити контакти](див. вище в блоці «контактна інформація»)

ENTRY-LEVEL DYNAMIC AND DETAIL- [відкрити контакти](див. вище в блоці «контактна інформація»)
ORIENTED IT PROFESSIONAL

ABOUT ME

As an entry-level IT professional,
WORK EXPERIENCE
I'm passionate about technical
troubleshooting, system EXCENTRAL Sales Management
administration, and cloud INTERNATIONAL Managed efficient phone and email communications, ensuring
architecture. I'm experience in Kyiv, Ukraine timely correspondence and fostering strong customer
using Jira for task management Mar 2019-Present relationships through exceptional response and personalized
and knowledge in AWS solutions, service.
Linux commands, and
networking. I'm eager to bring my
skills to a forward-thinking SOFTUM. OI KYIV Customer Support Representative
company and contribute to its Kyiv
Supported customers and helpdesk by analyzing needs and
Dec 2022-Present
success. implementing effective solutions. Resolved complaints by
identifying and reporting technical issues. Participated in
ongoing training to enhance customer support skills.
Addressed customer inquiries and resolved issues via phone
LINKS and email. Provided exceptional service by prioritizing urgent
matters and employing efficient problem-solving strategies.

Credly:
https://www.credly.com/users/eli
as-quivango
EDUCATION
Linkedin:
[відкрити контакти](див. вище в блоці «контактна інформація»)
NATIONAL Bachelor
s-solo/
AEROSPACE Currently attempting
UNIVERSITY OF
KHARKOV
LANGUAGES Kharkov

PORTUGUESE POLYTECHNIC High school diploma
INSTITUTE OF CHIAZI
ENGLISH
- CABINDA - ANGOLA
Cabinda
RUSSIAN
2018

SPANISH

SKILLS
COURSES
NETWORKING PROTOCOLS (TCP/IP) OPERATING SYSTEMS (WINDOWS, LINUX, UNIX)

OPERATING SYSTEMS BASICS
CLEAR COMMUNICATION CLOUD PLATFORMS (AWS)
CISCO
JUN 2024-JUL 2024
JIRA DASHBOARD CREATION ADAPTABILITY AND CONTINUOUS LEARNINGS

COMPUTER HARDWARE
EFFECTIVE COLLABORATION AND TEAMWORK ANALYTICAL PROBLEM-SOLVING
BASIC
CISCO
JUN 2024-PRESENT

NETWORK TECHNICIAN
CISCO
JUN 2024-PRESENT

LFCA LINUX
LEARN QUEST
JUN 2024-PRESENT

INTRODUCTION TO LINUX
(LFS 101)
LINUX FOUNDATION
JUN 2024-PRESENT

AGILE WITH ATLASSIAN JIRA
ATLASIAN UNIVERSITY
DEC 2023-PRESENT

AWS CLOUD SOLUTIONS
ARCHITECT
AWS
DEC 2023-PRESENT

IT SUPPORT
GOOGLE
MAY 2023-PRESENT