Особисті дані приховані

Sabina Demikh

Prof ile
 [відкрити контакти](див. вище в блоці «контактна інформація»)
Service-oriented Customer Support Representative with 6+ years of experience in contact center
 Kyiv, Ukraine operations talking to customers over phone, e-mail, online chat to resolve a broad range of
concerns. Delivers exceptional communication with keen attention to detail. Multitasks and
thinks critically and analytically to problem solve and produce satisfied customers.
Skills

Empathy Experience

Communication skills Customer Support Representative Apr 2021 - Jul 2023

Patience Binance Remote

Complaint handling Handling back office tickets and providing 7*24H online enquiries via live chat
Following communication procedures, guidelines, and policies
Problem solving
Handling customer enquiries, managing complaints, provide proper solutions and options
Analytical skills within the time limits; follow up to secure resolution
Enhanced customer satisfaction by promptly addressing concerns and providing accurate
Listening and responsiveness
information
skills
Streamlined support processes for increased efficiency and reduced response times
Ability to remain calm under Collaborated with team members to identify areas of improvement in customer service
pressure protocols
Work in accordance with the Reaching KPI's in accordance to management team requirements
principles of the company
Leading specialist of internal systems and customers support (maternity leave
Collaborative team player
position)
User training
Aug 2019 - Aug 2020
Digital skills: 1C, Microsoft Office Royal Canin Ukraine Kyiv, Ukraine
(Outlook, Word, Excel), Microsoft
Streamlined processes for improved efficiency and productivity through the implementation
Dynamics OneNavision, Total
of new software systems
Commander, Set2Sell,
Gathering, analysis and passing of the information to the support team for improvement of
Confluence
the system and working process
Creating tickets for support team to improve and optimize the working processes, creating
test cases
Communication with dev teams
Performing testing and confirming of bug fixes
Help in coordination of activities and communication between the local team of users
First point of contact for end-user support after a system launch or upgrade
Providing control over the correctness of data by monitoring the use of the system\data
Organization of trainings and support for sales team
Attending project meetings
Experience

Customer Service Specialist Jan 2017 - Mar 2021
Royal Canin Ukraine Kyiv, Ukraine

Managed high call volume while maintaining a polite and professional behavior
Receiving and processing orders from customers, сontrol of the entire order process
Informing and consulting customers about orders, products on customer request based on
pets needs
Formation and editing of the customer base, mailing for customers, inner mailing
Creating manuals, reports, handling internal and external documentation
Communication with warehouses, transportation companies, distributors
Backup for line manager
Organization of the work process in team
Training of newbies
Key User in OneNavision

Education

Masters Degree: Veterinary Medicine 2014 - 2016
NULES of Ukraine

Bachelors Degree: Veterinary Medicine 2010 - 2014
NULES of Ukraine