Степан

Stepan Potiuk
Customer support
specialist

PERSONAL PROFILE
As a customer support specialist, I excel in clear
communication, efficient problem-solving, and empathetic
interactions. My technical proficiency enhances issue
resolution, while strong organizational skills allow me to
handle a high volume of inquiries effectively.

WORK EXPERIENCE
CONTACT ME AT
Account manager ( Natural link ) 02.2024 - 03.2024
Experience working with marketing products: link building,
[відкрити контакти](див. вище в блоці «контактна інформація»)
Outreach

Customer support specialist (SimplyContact) 2023.08 - [відкрити контакти](див. вище в блоці «контактна інформація»)
2024.02. Experience working on the Bolt Ridehailing projects
Stefano.de.potiuk
Junior Java Developer (IntelligentTeam) 2022.08 – 2022.11
Adding new features and covering them with code
Ukraine, Lviv
Director 2020.10 – 2021.12 (Lviv Regional Council) Finding
clients and organizing work SKILLS SUMMARY
Design Engineer 2019.02 – 2020.08 ( Floor Best ) Creation of High-skilled in
drawings and calculation of materials communication
Software Development
EDUCATIONAL HISTORY (Java,Html/CSS,
JavaScript, OOP, MySQL)
UKRSIBBANK : IT Sucurity Champ -- 06.12.2022 Skilled in standard Microsoft,
Google applications and
Okten Web University : Java complex -- 2021-2022
presentation skills
Lviv Polytechnic National University 2014 - 2020
Experience with Jira, Zendesk,
Institute of Civil Engineering and Environmental
Engineering Master in Civil Engineering and and Help Desk
Environmental Engineering
LANGUAGES
Ukrainian - Native speaker
SOCIAL EVENTS Russian - C1
English - B2
Experience volunteering at many rock festivals in
Ukraine (Zaxidfest, Faine Misto, etc.)
HOBBIES AND INTERESTS
Active participation in student self-government (The
Dances: Bachata, Salsa
Student Council of Lviv, The Student Council under MIP,
etc.) Keen on playing the guitar

Active participation in the organization of events (Lviv
Self-development
Fashion Week, Ukrainian Business Forum, etc.)