Галина

Halyna Zhovtiak

Mob: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Location: Ivano-Frankivsk
Relocation: yes
Business trips: yes
LN: [відкрити контакти](див. вище в блоці «контактна інформація»)

Position: Customer Support Representative

Skills Personal Skills
• experienced in troubleshooting • excellent writing skills
• comfortable with technology • attentive to details
• familiar with the following tools and many more: • highly collaborative
- MS Office • great communication skills
- MATLAB, AutoCad • great problem-solving abilities
- Nest, Portalo • enthusiastic about the fast-paced
- Balkan environment • empathetic towards customers and colleagues
- Flightradar 24 • exceptional multitasking skills
- Slack • upper-intermediate in English

Legend, Paris, France Sept2023 – Jan2024
Breakfast Attendant
● managed breakfast operations for a positive guest experience
● provided excellent customer service and addressed inquiries
● demonstrated strong problem-solving skills, contributing to overall guest satisfaction
● worked part-time (Monday, Tuesday, Wednesday)

Campanile, Orly, France Apr2023 – Jan2024
Polyvalent Hotel Employee
● managed daily breakfast operations
● cleaned up after breakfast and made preparations for the next day
● collaborated with kitchen stuff, optimizing processes and maintaining hygiene standards
● washed and folded towels
● worked exclusively on Saturday and Sunday

One Two Trip, Kyiv, Ukraine Sept2020 - Sept2021
Check-in Manager
● provided support to customers via emails
● registered passengers for their flights
Teleperformance (Kiwi.com), Kyiv, Ukraine Aug2019 - June2020
Customer Support Representative
● provided professional and personalized support to Ukrainian, Russian, English speaking customers via
emails and calls
● supplied specific information regarding the services offered by the company
● identified customer needs, responded to customer queries

Nova Poshta, Kyiv, Ukraine May2018 - May 2019
Operator/Cashier/Customer Service Agent
● greeted customers and provided excellent customer service
● took cash, credit/debit card payments
● received and gave out parcels, registered freight invoices
● processed all the operations via 1C software

Fozzy Group (Fora), Kyiv, Ukraine Jun2017 - Aug2017
Cashier/Customer Service Agent
● greeted customers, provided customer service
● scanned items, weighed produce and bulk foods
● stocked shelves, marked prices of all merchandise, placed shelf tags/signs accordingly
● tabulated total payment and took cash, credit/ debit card payments for goods or services

Education 2016-2020 National Aviation University, Kyiv, Ukraine
Geodesy, mapping and organization of land exploitation, Bachelor's degree

University activities/awards and certificates:
● received Award for a significant contribution into activities of the Department of mapping and
organization of land exploitation
● participated in the scientific and practical conference "Aviation during Ukrainian Revolution in 1917-
1921"
● participated in Ukrainian scientific and practical conference for students, postgraduates and young
scientists "Modern technologies of land management, cadastre and land management"

Volunteering and trainings:
● Participated as a volunteer in the EVS project Volunteers Uniting Humanity help by the organization
Gaziantep Eğitim ve Gençlik Derneği, Gaziantep, Turkey, 16.09.2018 to 13.11.2018
● Successfully completed "Non-formal Education Methods" training provided by Gaziantep Training and
Youth Association
● Participated as a volunteer in the ESC project "TRACING THE STEPS OF THE DUKE OF LESDIGUIÈRES",
San-Firmin, France, 15.06.2019 to 05.07.2019

Languages (CEFR)
Native language:
● Ukrainian
Other languages: Speak Write Read Understand
● English B2 B2 B2 B2
● French A2 A2 B1 B1
*B1 course in progress