Тетяна

TETIANA VERESHCHAKA

CUSTOMER SUPPORT ENGINEER

SUMMARY

CONTACTS Motivated Customer Support Engineer with a Master's
degree in Management, Organisations, and Administration,
[відкрити контакти](див. вище в блоці «контактна інформація») dedicated to delivering top-notch solutions. Proven
expertise in troubleshooting and a relentless commitment
[відкрити контакти](див. вище в блоці «контактна інформація») to customer satisfaction. Good communication skills, fluent
in English, and proficient in Microsoft 365.
[відкрити контакти](див. вище в блоці «контактна інформація»)
vereshchaka-65a6a81a6/
WORK EXPERIENCE

June 2021 to present: Tanya Teaching: Social Media
SKILLS
Manager

Microsoft 365 Managed daily engagement strategies, crafted compelling
content, and optimized social media campaigns using
CRM software
analytics tools like Instagram Insights and SocialBee.
Organizational Skills
Sustain brand integrity with daily monitoring and
responding to mentions, replies, comments and other
Multitasking interactions, in line with brand strategy and guidelines.

Time Management January 2018 to June 2021: Tanya Teaching: English
Teacher
Problem-solving abilities
Worked in a team to plan, deliver and evaluate c.5K
Analytical skills classes for a diverse range of teenage and adult English
language learners.
Implemented creative and inclusive assessments to
LANGUAGES gauge progress and identify areas for learners’ further
skills development.
English - fluent
February 2019 to April 2020: UNIT.City : English Teacher
Ukrainian/Russian - native
Worked within exacting curriculum guidelines to design
and deliver engaging and interactive English language
Portuguese - elementary
lessons to a range of IT learners.

ADDITIONAL COURSES EDUCATION

Masters in Management, Organisations and Administration:
Digital Marketing Bootcamp
National Technical University «Kharkiv Polytechnic
(September - November 2023)
Institute»(2016-2018)
Google Analytics Certification
(September 2023) Bachelors in Management, Organisations and Administration:
National Technical University «Kharkiv Polytechnic
The basics of coding (July - August Institute»(2012-2016)
2023)

Fundamentals of Digital Marketing
(February 2023)