Serhii

SERHII TYMCHENKO
CUSTOMER SUPPORT
REPRESENTATIVE

CONTACT PROFILE

[відкрити контакти](див. вище в блоці «контактна інформація») Dedicated Customer Service Representative with more than 5 years of experience,
oriented to providing quality care for ultimate customer satisfaction.
[відкрити контакти](див. вище в блоці «контактна інформація») Proven ability to establish and maintain excellent communication and relationships
with clients. Excellent time management skills combined with a superior knowledge
Odesa, Ukraine of the customer service industry. Fast-learner.

SKILLS
WORK EXPERIENCE
Communication skills
Fast -Learner Customer Support Representative
Ability to multitask and prioritize
Customer service Front Desk Helpers Co (USA, remote) 2019-present
Time management
CRM Front Desk Helpers Co is an outsourcing company and I have been involved in a few
Google Docs projects there.

1. Customer support representative: Locksmith Services
Taking inbound calls.
EDUCATION Coordinating the technicians.
Constant follow-ups on the customers, outbound calls.
Master's degree in Philology and Making daily reports.
Interpretation Training new employees.

Kherson State University 2. Customer support representative: Logistics Services
Inbound / outbound calls
2013-2019
Constant communication with drivers, shippers, and management
Ensuring on-time pickup and delivery and making sure that all required
documentation is uploaded in a timely manner
Compliance: stay up-to-date with new regulations, laws
ELD check-up and reports
LANGUAGES Training new employees

English 3. HR Specialist
Recruitment and staffing: sourcing candidates, reviewing resumes, conducting
Russian interviews, and making hiring decisions
Data management: maintaining HR records, preparing reports, analyzing data,
Ukrainian setting up salaries
Training and development: managing training schedules, and evaluating the
effectiveness of training programs

Customer Support Representative
Appliance repair Services Jun,2022 - Dec,2022
Taking inbound calls: filling up the form according to the request the customer has,
and setting up an appointment for a repair.
Outbound calls: follow-up with the clients regarding the parts arrival, complaints, and
other inquiries
Orders check-up: communication with the management regarding ordering or
delivering of the parts
Coordination of technicians: setting up the schedules, procedures, appointments
Data management: filling up the CRM, Excel spreadsheets