Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9419230/

Досвід роботи

Customer support representative

з 05.2023 по 10.2025 (2 роки 6 місяців)
Keepgo, Remote (Telecommunications and networking)

Resolved over 200 customer complaints in a week,
using live chats, email and raising tickets. Hence, exceeding the set (KPls).
• Order fulfillment on Shopify
• Collaborated with developers to solve technical issues
of customers. Also troubleshooting of customers eSIM's, SIM cards and Hotspot devices. Updated FAQs to better assist the customers on company website.
• Created and managed customer orders on Shopify, Amazon and Ysell

Customer support representative

з 01.2016 по 08.2019 (3 роки 8 місяців)
stoday logistics, Remote (Transportation and logistics)

Provided primary customer support ot internal and
external customers.
Maintained customer satisfaction with forward- thinking strategies focused on addressing customer needs and resolving concerns and logistic issues.
• Assisted customers with their bookings and Updated account information to maintain customer records.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate
solutions.
• Offered advice and assistance to customers, paying attention to special needs and wants.

Освіта

uzzhorod national university

Medicine, Uzhhorod
Незакінчена вища, з 2021 по 2026 (5 років)

Додаткова освіта та сертифікати

Digital Marketing

2023, 6months
Сертифікат

Знання і навички

• CRM
• Educability
• Conducting online chats
• Multitasking
• Fast typing
• The first line of support
• MS Excel
• MS Office
• MS Word
• MS PowerPoint
• Canva
• Internet Explorer
• Productivity
• AGILE
• JIRA
• Project Management Tools(TRELLO
• Empathic
• Receiving and processing orders
• Digital marketing
• Slack
• Zendesk
• Stripe

Знання мов

• Англійська — вільно
• Португальська — початковий

Додаткова інформація

reading, travelling, exercising
Telegram @Gncreativedesign
Contact: +35190550824