Andrii

Andrii Kondratenko
Address: Kyiv, Ukraine
Contact phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
LinkedIn [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Education
Bachelor of Biotechnology
National University of Food Technology, Kyiv, Ukraine
2010-2015
Master's in Biotechnology
National University of Food Technology, Kyiv, Ukraine
2015-2016

Employment history
Customer Support Representative
Writera Limited, Uvo Corporation
September 2020 – Present
Main responsibilities:
• Resolving customers' issues and answering questions via calls, chat and emails;
• Increasing positive company reputation;
• Boosting customer retention via calls and emails;
• Enhancing customer satisfaction level;
• Optimizing company resources through efficient customer retention strategies.

Healthcare Writers Supervisor
LLC «HEXA», Kyiv, Ukraine
April 2023 – January 2024
Main responsibilities:
• Communicate organizational needs, oversee employees' performance;
• Supervise the daily activities and workflow of writers;
• Ensure standard documentation methods are followed by staff;
• Provide guidance and support upon review of the completed tasks;
• Identify development needs and manage the reciprocal relationship between staff and the organization so that each is successful.

Clinical Research Associate II
Covance Clinical Development Services, Kyiv, Ukraine
October 2020 – April 2023
Main responsibilities:
• On-site or remote Monitoring visits;
• Verification of Source Documents and Case Report Forms;
• Site management and coordination according to the project plans;
• Work within different CRM systems: CRF databases, CT/MRI images, laboratory tests systems and others;
• Document management: distribution, collection and filing of documents (TMF, paper official file).

Project Manager
LLC «OCT Ukraine», Kyiv, Ukraine
November 2019 – October 2020
Main responsibilities:
• Healthcare Project development and key discussions with clients and sponsor;
• Development of SOPs and project documentation for clinical trials and laboratories;
• Control upon all key processes of trial workflow on sites;
• On-site and remote Monitoring visits;
• Site management alongside with budgets and supplies;
• Data review and analysis according to the required metrics;
• Distribution and review of key legislative documents (TMF, site file etc.);
• Site Initiation and feasibility activities.

Labor management engineer
PJSC “Kievmedpreparat”, Kyiv, Ukraine
June 2016 – June 2017
Main responsibilities:
• Preparation of labor documentation for the enterprise;
• Review and update of workers’ worktime and workload;
• Development of regulations and norms of workload;
• Reviewing and preparing time management reports for workers.

Junior Specialist of Development Department
Corporation «Arterium», Kyiv, Ukraine
October 2015 – June 2016
Main responsibilities:
• Monitoring of working procedures compliance during drug production;
• Quality control of drug production in accordance with SOPs and documentation;
• Control of personnel qualifications;
• Control of equipment status during production;
• Preparation of SOPs, instructions and documentation for conducting working process.

Skills
• Readiness to work on late night shifts with a different time zones;
• Knowledge of Internet services and software technologies;
• Quick learner;
• Strong problem-solving and multitasking skills;
• Ability to remain calm and patient in challenging situations;
• Attentive to detail and customer needs;
• Strong sense of responsibility;
• Quick to adapt to changing situations.