Маргарита

Margo Polishchuk
Work experience - 5 years

Customer support Quality check manager
Wow 24 -7 Wow 24 -7
march 2020 - march 2024 april 2025 - march 2026

SaaS, Hardware, Software, Refunds, Monitored and evaluated support
Billing, Subscriptions, E-Commerce. interactions to ensure quality standards
Jira, G-Suite, SalesForse, Zendesk, Provided feedback to improve team
HelpScout Hurma, Academy Ocean. performance and customer satisfaction
Assisted during major incidents,
Identified recurring issues and
collaborating with developers and
suggested workflow and process
DevOps teams to resolve issues.
Strong multitasking and prioritization
improvements
skills, handling multiple tickets and live Contributed to increasing service
chats at once. consistency and efficiency

Onboarding specialist Education
Wow 24 -7 sep 2020 - july 2024
january 2025 - march 2026

Guided new clients and team Vadym Hetman Kyiv National Economic
through product setup and University
platform onboarding.
Bachelor's Degree in International Business
Delivered training sessions for the Kyiv, Ukraine
team and created user-friendly
documentation and demo-videos.
Acted as the main point of contact
during onboarding, ensuring
smooth adaptation.
Resolved early-stage issues and
improved initial user experience. @margo_24_7

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