Ngozi

UKAIRO NGOZI O.

Self-motivated Client Relations Officer skilled in providing
☎ [відкрити контакти](див. вище в блоці «контактна інформація»)
extraordinary clients’ services internally and externally to develop
 [відкрити контакти](див. вище в блоці «контактна інформація») relationships and create positive client experience. Proven record of

 900108, Abuja, Nigeria achieving operational efficiency and quality standards aligning with
work-space regulations. Exhibits exceptional analytical skills which
EDUCATION can be leveraged to conceptualize client’s experience and provide
• Bachelor of Science: viable solutions. Furthermore, my fast-paced technical skill and
Chemistry excellent communication skills give me an advantage position for
University of Illorin, Illorin
2014 – 2018 hybrid efficiency.

• Diploma in Customer
Service COMPETENCIES
Allison
In View • Communication
• Social Media Pro

CERTIFICATIONS • Adaptability
• Team work
• Introduction to Customer
• Confidentiality
Service
• Good organization
Allison
2021 • Process improvement

COMPUTER SKILLS EXPERIENCE

• Microsoft Office Genesis Tailors
• CRM Customer Service Representative
Oct. 2022 – Present

LANGUAGE • Handled inbound customer inquiries via calls and email,
provided excellent customer service, and resolved issues in a
English – Proficient
timely manner.
Igbo – Native • Assisted in creating and implementing customer service
policies and procedures, and customer satisfaction survey.
• Developed strong relationships with customers by providing
outstanding support.
• Maintained up to date knowledge of company’s products
and services.
• Met monthly customer service and quality assurance goals.

Zane Education Home Tutor
Private Tutor
Sept. 2019 – Jan. 2022

• Identified and implemented fun and engaging methods to
meet learning needs.
• Motivated students to learn and study in order to increase
self-confidence and overcome fear of failure
• Integrated technology to improve students' learning
• Maintained good relationship with students’ and their
immediate environment.

World-Mart Shopping Mall
Client Relationship Officer
Dec. 2018 – Dec. 2019

• Documented accurate data on customer services to maintain
strong ties and customer satisfaction.
• Generated leads and boosted brand professional and
personal networks.
• Supported sales team in implementing sales tactics and
achieving growth objectives by understanding customers’
needs and demands.
• Developed relationship with executives to pursue leads and
opportunities.

Salad Masters
Marketing Assistant
Oct. 2015 – Jul. 2016

• Product changes were incorporated into marketing content
to increase sales and profit.
• Collaborated with vendors to complete projects on time and
within budget.
• Affiliated with project development team to improve
products based on customer data.
• Tracked schedule and communication between stakeholders