Olga

PERSONAL INFORMATION

Name Olga Isakunle
Address 48 Queens Road ,Peterborough, Cambridgeshire
Postcode PE2 8BP
Telephone [відкрити контакти](див. вище в блоці «контактна інформація»)
Email [відкрити контакти](див. вище в блоці «контактна інформація»)
Date of birth 04.06.1997

SKILLS
Process implementation and data entry.
Excellent verbal and written communication.
Client assessment and analysis.
High adaptability and flexibility.
Teamwork and collaboration.
Active listening and empathy.
Self-motivated with a strong sense of ownership and urgency to deliver projects.
Excellent organizational and time management skills.
Proficient in usage of MS Office (Word, PowerPoint, Excel) Google Docs, and CRM.
Zendesk.

PROFESSIONAL SUMMARY

A highly resourceful customer experience/sales specialist with over 4 years of progressive
experience assisting customers with passion across different business fields. Results-driven,
apt attention to detail, proficient in planning and administering well-placed customer service
plans, aimed at customer satisfaction and retention.

Also, an effective team player with proven success in working collaboratively to obtain the
best results. Skilled communicator known for interacting with difficult clients in an optimistic
manner.

EXPERIENCE

Technical Support Representative
NEXTIVA
Nov 2021-Oct 2023

Responsibilities :

● Facilitated general support for hardware, peripherals, network connections, and
external software.
● Ensured 100% customer satisfaction by implementing effective strategies and
eliminating the root causes of customers’ technical issues
 ● Providing customers with technical support about VOIP communication,
● Resolving their issues with devices, network, software and hardware
● Provided technical assistance to them and explained the steps needed to resolve
their issues.
● Improving customer service wait times to mitigate complaints
● De-escalating problematic customer concerns, maintaining calm, friendly demeanor
● Working with CRM and client databases.
● Interacting with other teams.

Airline ticket booking agent
Kiwi Booking platform
December 2020-November 2021

Responsibilities :

● Deal with customer inquiries and reservations, both via email and over the phone
● Provide customers with information regarding flight schedules, fares, and
connections
● Issue tickets, boarding passes and other travel documents
● Help passengers with check-in procedures, baggage handling and special needs
● Assist customers with problems that may arise during travel
● Process ticket changes and refunds
● Assist in other duties such as scheduling flights and handling customer complaints

Customer support representative
Omio booking platform
Oct 2019-Nov 2020

Responsibilities :

● Assisted new clients needing further assistance with product usage to suit their
business purpose.
● Provided customers with the information about their tickets
● Provided assistance with changing and canceling tickets
● Helping customers to find the location of their transport
● Acted as a middleman between the travel company and the passengers
● Solving the stressful situations with the customers and travel providers

EDUCATION
Vinnitsa secondary school 34- 2014
Vinnitsa National Technical University -2020