Софія

Profile
Dynamic and results-oriented Manager with over 5 years of experience in customer
relationship management within the IT and telecommunications sectors. Proven track
Sofiia Shypina record of enhancing customer satisfaction and driving growth profit. I leverage my
skills in a challenging environment to contribute to the success both side while further

Details developing my professional skills.

Kyiv
Ukraine Employment History
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Client Happiness Manager, GoIT - Start Your Career in IT, Ukraine , Kyiv
[відкрити контакти](див. вище в блоці «контактна інформація») M AY 2 0 2 3

Spearheaded customer success initiatives, significantly enhancing client satisfaction
and retention rates. Experience and managed comprehensive CRM strategies,
Skills
optimizing customer engagement and support processes. Utilized data analytics to
Customer Success
drive insights and inform strategic decision-making, leading to improved customer

Communication Skills
experiences and business outcomes.

Achivements:
Leadership and Teamwork
• Managed succescful 11 groups at the same time, its' more than 1000 students
Tasks management tools • more than 20 requests for refunds were closed successful, so 0 returns, which
allowed me to save more than $10,000 in the company.
Ability to Multitask • Based on my proven experience, new processes have been successfully
implemented
Agile practices
• Public presentation

Crisis Management
Account Manager, Datagroup, Kyiv, Ukraine , Kyiv
FEBRUARY 2018 — AUGUST 2023
Tableu
Managed and expanded customer relationships, consistently meeting with enterprise
and goverment sides. Worked with CRM. Led cross-functional teams to deliver on
SDLC
client expectations, ensuring high levels of satisfaction.

Built a new oficce from scratch in another city and teach new employee succsesfull.
Languages
Employed analytical skills to analyze market trends and customer behavior, adapting
Ukraine strategies accordingly to capture new business opportunities.

English
Education
Enterprise organization management, State University of Trade and
Economics, Kyiv, Ukraine, Kyiv
SEPTEMBER 2017 — JANUARY 2022

Bachelor of Business, Management, Marketing, and Related Support Services