Володимир

Volodymyr Demianskyi
Customer Support Agent

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Lutsk, Ukraine Experienced customer support agent in the gambling sector;
1 year of experience in supporting customers;
Able to build rapport with customers to keep them satisfied;
Skilled in listening, problem-solving, and staying professional under pressure.

Experience Restaurant "Korona Vitovta" 2021/07 — 2022/01
Barman Lutsk

Supportlab LLC 2023/04 — present
Customer Support Agent Lutsk
Worked on both day and night shifts;
Collaborated with other departments in order to address the customer's concerns and improve the quality
of the provided service;
Сhecked documents for verification of customers;
Worked on project - Gypsy;
Maintained quality standards amidst high volumes, prioritizing effectively to guarantee personalized
support for each customer.
HelpDesk, LiveChat, Microsoft Office Suite, Google Docs

Education Chernihiv National T.G. Shevchenko Pedagogical University 2014 — 2018
Teacher of Physical Education

Lesya Ukraine Eastern European National University 2018 — 2020
Master of Physiotherapy: physical therapist

Skills Collaborative Team Player Adaptability Attention To Detail Responsibility Honesty

Conflict Resolution

Languages Ukrainian (Native)

English (Upper Intermediate)