Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10581325/

Досвід роботи

Logistics manager

з 06.2024 по 07.2026 (2 роки 2 місяці)
Plug In Hvac, Remote (Public and business services)

I am well experienced in the use of Housecall pro, Service titan and Workiz to book jobs and coordinate customer files and invoices.

I increased company sales revenue by processing requests from property managers such as Stockley properties , Citi brokers real estate and processed warranty order requests, I actively offered cross selling of additional services such as dishwasher cleaning , Air-condition maintenance and followed up pending invoices , Most of the companies I worked for were approved providers for the brands ; GE , Whirlpool , High end brands like Sub-zero and Frigidaire and also commercial appliances. I handled Thumbtack, yelp, Angi and AppFolio requests and regulated google local service listing ads. I have worked with a few reputable appliance repair companies in the United states and Canada , these include Plug IN Hvac , Prime fix Appliance repair , Metro appliance repair .

Я збільшив дохід компанії від продажів, опрацьовуючи запити від керуючих нерухомістю (зокрема, Stockley Properties та Citi Brokers Real Estate), а також обробляючи гарантійні замовлення. Я активно займався перехресними продажами додаткових послуг — таких як чистка посудомийних машин або технічне обслуговування систем кондиціонування, — а також контролював оплату рахунків, що перебували в очікуванні. Більшість компаній, у яких я працював, були офіційними сервісними партнерами таких брендів, як GE, Whirlpool, Sub-Zero та Frigidaire, а також займалися обслуговуванням комерційної побутової техніки. Я працював із запитами, що надходили через платформи Thumbtack, Yelp, Angi та AppFolio, а також керував рекламними оголошеннями в сервісі Google Local Services. У моєму послужному списку — співпраця з кількома авторитетними компаніями з ремонту побутової техніки у США та Канаді, серед яких Plug IN HVAC, Prime Fix Appliance Repair та Metro Appliance Repair.

Dispatcher

з 12.2022 по 12.2024 (2 роки)
Metro appliance repair, Remote (Public and business services)

While working with Metro appliance repair , I employed the use of HOUSECALL PRO to schedule appointments for Staffs technicians and plan their route, also processed YELP & ANGI requests . I followed up on estimates and outstanding customer invoices to facilitate payments and gross company monthly revenue . I soon became head of the team and mentored junior logistic dispatcher and sales representatives .

Dispatcher

з 04.2022 по 05.2025 (3 роки 2 місяці)
Abuja Cleaners, Remote (Public and business services)

My tasks includes handling inbound and outbound calls , Email chat support , Virtual Live chat agent . In the area of B2C/B2B, I did well with advertising and sales of the company product and services , from cleaning agents to window and dent repairs , laundry and dry cleaning schedule, coordinating appointments and planning handyman jobs to align corresponding routes. I worked with Servpro , made and received calls from clients needing our services. I booked jobs in Workiz and assigned them to Cleaners and handymen who were experts on the Job requested , from window cleaning to dent repairs and even laundry , We had all the great hands for a clean and serene environment.

I coordinated jobs from post construction sites down to personal homes and even Air bnb cleaning services .

I was in charge of scheduling those appointments and providing customer feedback. I soon became a team lead and worked with a team of 6 dispatchers and I did excellently well.

Customer support representative

з 02.2020 по 03.2022 (2 роки 2 місяці)
Orthodontic experts, Remote (Medicine, pharmacy)

Working as a Medical virtual assistant, I handled inbound and outbound calls , Email chat support , use of Open dental and Ortho 2 as a virtual assistant , while working with Orthodontic experts , I employed the use of Open dental to schedule Doctor appointments for patients who were needing braces, aligners/retainers or orthodontic work or consultation and also encourages sales of dental care packages, aligners and retainers for patients.

Customer support representative

з 06.2018 по 05.2020 (2 роки)
Ecore services, Remote (Marketing, advertising, and PR)

These includes virtual assistance and case manager , handling about 100 inbound and outbound calls daily to potential customers to follow up on inquiries about our products packages and subscriptions.

Communicated via live chat support to resolve client complaint.

I employed the use of LinkedIn for further market our services and Zoho

Освіта

Jobitech

Forklift, Kyiv
Вища, з 2025 по 2026 (1 рік)

I was trained as a Forklift operator.

Знання і навички

• Competent oral and written language
• Conducting online chats
• Management of CRM
• Receiving incoming calls
• Ability to work in multitasking mode
• Fast typing
• The first line of support
• Dispatching of transport
• Conducting telephone interviews
• Telemarketing

Знання мов

Англійська — вільно

Додаткова інформація

My name is Josh, I have a solid 7 year experience in customer care service and sales. My skills and orientation includes handling inbound and outbound calls ,Sales Objection, Use of talk2chat as a Virtual Live chat agent. I employ the proper use and knowledge on CRMs software such as Salesforce , Bitrix 24 , google workspace, LinkedIn . I am MS-word and MS-excel savvy , I have experience in B2B and B2C market , top notch telemarketing and chat conversation etiquettes. I speak and write English fluently as it is my native language and I certify to type 43 words per minute on my average typing speed, I do have a superb work station which includes my Core i7 pc , solar inverter 24/7 electricity back up and a fiber optic cable connection with 60 to 100 mbps both upload and download of unlimited data. I'm also available to do overtime . I am fully interested in this position, I really hope to be considered for an INTERVIEW. Telegram : Biggj0

I made and received about 50 to 100 calls daily both inbound and outbound calls , engaging in tele consultation with potential patients wanting to visit the clinic for orthodontic procedures.

I scheduled and coordinated appointments with our top notch professional dentist/Orthodontist in the clinic.

I also resolved patient's debt account, handled billing inquiries on their financial account and gave an all round seamless experience of telehealth.