Вячеслав

VIACHESLAV MARTYNIUK
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Customer Support Representative and HVAC Dispatcher with 10+ years of experience in customer communication,
technical troubleshooting, scheduling, dispatch coordination, and office workflow management. Skilled in handling high-
volume inquiries, resolving complaints, coordinating technicians, processing estimates and payments, and supporting
software users across chat, email, phone, Skype, and ticketing systems. Multilingual, organized, and focused on customer
satisfaction and retention.

CORE SKILLS
Customer & Technical HVAC Dispatching & Customer Communication Technician Coordination
Support Scheduling
Live Chat, Email & Phone Estimates & Payment Software Troubleshooting Complaint Resolution
Support Processing
Customer Onboarding Email Marketing Software Workflow Management Client Retention

PROFESSIONAL EXPERIENCE
HVAC Dispatcher
Conrad Heating and Cooling | Beaverton, Oregon | August 2025 - June 2026
Managed dispatching, scheduling, customer communication, technician coordination, estimates, payments, and
callbacks.
Organized urgent jobs, monitored technician locations and workloads, and adjusted schedules to improve response
times.
Rescheduled appointments without creating duplicate jobs and kept unfinished diagnostics under the original job for
accurate records.
Collected approved deposits, maintained detailed technician notes, and supported high-volume daily office operations.
Customer Support Manager
MontePro | June 2025 - October 2025
Handled customer complaints and difficult cases through clear communication and practical conflict resolution.
Maintained customer satisfaction and supported consistent service workflows.
Customer & Technical Support Specialist
Delivery Tech Corp / eDisplay S.R.L. | June 2012 - May 2025
Provided customer and technical support through chat, email, phone, Skype, and ticketing systems.
Supported SendBlaster, MailStyler, EmailChef, TurboSMTP, LabelJoy, and related software products.
Troubleshot installation, configuration, account, and product-usage issues and guided customers through onboarding.
Created user guides and instructional materials that made software setup and everyday use easier.
Helped customers optimize workflows while maintaining a client-focused approach that supported satisfaction and
retention.
Medical Interpreter
Defrilex Language Services LLC | August 2023 - December 2023
Provided remote language interpretation in medical-service settings, supporting accurate and professional
communication.

EDUCATION
Bachelor of Commerce (BCom), Economics | European University | 2003 - 2008
High School Diploma, Advanced English Studies | Rivne School #28 | 1993 - 2003

ADDITIONAL EXPERIENCE
Work & Travel USA Program (2006 - 2009): Built extensive communication experience with native English speakers in
customer-facing roles.
Automotive Transportation (2009 - 2012): Gained logistics and customer-service experience across the Netherlands,
Belgium, France, and Germany.

LANGUAGES & AVAILABILITY
English, Ukrainian, Russian | Available to start immediately

Viacheslav Martyniuk | Resume