Chioma
Customer support representative
- Вік:
- 25 років
- Місто проживання:
- Київ
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10598650
Досвід роботи
Chat representative operator
з 01.2024 по 03.2024
(2 місяці)
Фрілансхант, ТОВ, Remote (IT)
.Attending to customer questions about products or services
.Resolving issues on product defects or returns
.Helping customers to complete a purchase.
.Get acquainted with latest products
.Efficiently manage multiple chat conversations simultaneously, ensuring that each customer receives timely responses.
.Utilize chat support software and related tools to facilitate effective customer interactions and maintain detailed records of customer interactions.
.Educate customers about product features, benefits, and any available promotions or upgrades.
Customer attendant
з 02.2023 по 08.2023
(6 місяців)
freelance, Remote (Marketing, advertising, and PR)
.Greet and welcome customers in a friendly and professional manner.
.Assist customers with their inquiries, concerns, and requests.
. Provide information about products, services, and promotions.
. Process customer transactions accurately and efficiently.
. Maintain a clean and organized store environment.
. Stock shelves and replenish products as needed.
. Handle customer complaints and resolve issues in a timely manner.
. Upsell and crosssell products to increase sales.
. Follow company policies and procedures for cash handling and store operations.
. Keep track of customer feedback and make suggestions for improvement. . .Maintain knowledge of current sales and promotions
. Continuously strive to meet and exceed sales targets and customer satisfaction.
Registered Nurse
з 06.2022 по 07.2023
(1 рік 1 місяць)
Isalu Hospitals, limited, Nigeria (Medicine, pharmacy)
Assessing and monitoring patients' health status and vital signs.
. Administering medications and treatments as prescribed by physicians.
. Collaborating with healthcare team members to develop and implement patient care plans.
. Educating patients and their families about their health conditions and treatment plans.
. Performing diagnostic tests and analyzing results.
. Maintaining accurate and detailed patient records.
. Providing emotional support and counseling to patients and their families. . Responding to medical emergencies and providing immediate care.
. Adhering to infection control and safety protocols.
. Advocating for patients' rights and ensuring their needs are met. . .Participating in quality improvement
Customer support representative
з 02.2022 по 01.2023
(11 місяців)
Walure digitals, Remote (Telecommunications and networking)
Walure digitals
.Answering customer inquiries and providing information about products or services
.Resolving customer complaints and issues in a timely and professional manner
.Processing orders, returns, and exchanges accurately and efficiently
. Maintaining a positive and empathetic attitude towards customers at all times
.services
Resolving customer complaints and issues in a timely and professional manner
.Processing orders, returns, and exchanges accurately and efficiently
.Maintaining a positive and empathetic attitude towards customers at all times .Building and maintaining strong relationships with customers to ensure satisfaction and loyalty
.Identifying and escalating complex or highpriority issues to appropriate departments or managers
.Keeping detailed records of customer interactions and transactions
.Collaborating with other team members to improve overall customer service experience.
.Providing feedback and suggestions to improve customer service processes
Student Nurse
з 09.2018 по 11.2021
(3 роки 2 місяці)
Our lady of Lourdes Complex, Nigeria (Medicine, pharmacy)
. Attend classes and clinical rotations as scheduled.
. Participate in handson patient care under the supervision of a registered nurse.
. Administer medications and treatments as directed by the supervising nurse. . Monitor and record patient vital signs and report any changes to the supervising nurse.
. Assist with patient assessments and care plans.
. Communicate effectively with patients, families, and healthcare team members.
. Maintain accurate and uptodate patient records.
. Follow infection control protocols to prevent the spread of illness.
. Continuously learn and apply new nursing skills and techniques.
. Adhere to ethical and legal standards in patient care.
. Collaborate with other healthcare professionals to provide comprehensive patient
. Seek guidance and support from experienced nurses and instructors as needed
Освіта
Alisons
Customer relations, nil
Вища, з 2022 по 2022 (менш ніж 1 рік)
School of Nursing, Ihiala, Anambra State, Nigeria
Nursing, Nigeria
Вища, з 2018 по 2021 (3 роки)
Додаткова освіта та сертифікати
Customer relations
3 months, 2022
Registered Nurse(RN)
2021, 3years
WASSCE
6years, 2017
Знання і навички
Знання мов
Англійська — вільно
Додаткова інформація
Network supporting
Customer care satisfaction
Cooking
Studying
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