Maxim

Maksym Herasymov
Manager

Contact Profile
Location, Kyiv/Ukraine Hi, my name is Max, i have a strong abillity for effective planning team
managment, and communication at all stages of a project. I have experince in
[відкрити контакти](див. вище в блоці «контактна інформація»)
managing a team and solving problems within the team.I would be delighted to
[відкрити контакти](див. вище в блоці «контактна інформація») work on bringing significant benefits and improving work processes at your
LinkedIn team.Have understanding and experiance working with programs such as
Jiro,Miro and I know how project management methodologies such as Agile and
Scrum work.

Hard Skills Work Experience
CRM Systems Director of Department
◾◾◾ ◾ Nova-Poshta
Miro October 2019 - May 2021
◾◾◾ Worked his way up from operator to department head.
PowerBI Responsibilities:
◾◾ ◾ Fulfilment of targets, solving problems with clients, branch development, personnel
managment, maintaining cash discipline, monitoring timely collection and work
Microsoft Excel
◾◾◾
process, generating reports, solving logistics probem

Soft Skills Sales Team Lead
Creativity
A-cars
Team Work
August 2021 - August 2022
Fast Learner
Thanks to excellent work, within 5 months I received the position of team leader in the
Ability to Multitask sales department.
Communication Skills Responsibilities:
Computer Skills Worked with clients, organized meetings, trained new managers, contributed new

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 Strong Leadership Skills ideals and increased the efficiency of the company perfomance. I processed hot and
Adaptability cold clients base, worked on attracting new and reteining old clients.

Surveyor
Languages Cotecna Ukraine Limited
English September 2022 - June 2023
◾◾◾ Responsibilities:
Ukrainian Laboratory analysis of samples, inspection of the condition, labeling, packaging of

◾◾◾◾ ◾ goods before transportation, checking the conditions and quality of warehousing and
subsequent storage of goods,
monitoring the condition of goods during loading and unloading operations.

Official Claim/Back Office Agent

Wizz Air

August 2023 - December 2023

Responsibilities:
Working with official letters from lawyers and courts,working with Excel tables,
distributing the workload of the department, fulfilling the assigned KPI.

Quality Support Specialist
Bolt Ukraine

December 2023 - March 2024

Responsibilities:
Handling customer requests and providing a high level of support.
Working with customer feedback and analyzing it to find areas for improvement.
Train and support employees so they can provide quality customer service.
Developing and maintaining customer service standards or processes that ensure high
quality products or services.
Compile reports on the quality of customer service and make recommendations for
improvement.
Collaborates with other company departments, such as product development or
marketing, to ensure products or services meet quality standards.

Education
Dragomanova National Pedagogical University

Bachelor`s degree
2018 - 2021

International relation and public communication

Zaporizhzhia Electrical Engineering College

Junior Diploma Specialist
2014 - 2018

Installation and operation electrical lines and civil structures

Courses
English B1 ( Study Academy )

Full stack developer (
JavaScript Complex )

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