Анна

Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10621219

Досвід роботи

Operations manager

з 03.2018 по 05.2022 (4 роки 2 місяці)
Altezza Travel, Інші країни (Туризм)

Organization, optimization and control of operational processes in the tourism sector;
Development and improvement of strategies to improve customer service efficiency;
Management of the booking and sales process of tourism services;
Planning and coordination of travel itineraries and programs;
Interaction with service providers (hotels, transportation companies, tour agencies, etc.);
Quality control of services and customer satisfaction;
Resolution of conflict and emergencies during travel;
Market and competitor analysis to enhance the company's offerings;
Budget management and departmental expenses control;
Training and development of staff to improve professional skills.

Менеджер по роботі з клієнтами

з 05.2014 по 05.2017 (3 роки)
Spalah EduHub, Харків (IT)

Sales campaigns planning, development and coordination;
Financial management and control of accounts receivable;
Polices and operations protocols development;
B2P sales management;
Marketing content development.

Financial consultant

з 04.2014 по 04.2015 (1 рік)
UKRSIBBANK BNP Paribas Group, Харків (Фінанси, банки, страхування)

Sales and promotion of the banking products;
Support and counselling of the clients;
Reporting.

Освіта

National Aerospace University

Master of Finance, Харків
Вища, з 2008 по 2014 (6 років)

Знання і навички

Знання мов

Англійська — вище середнього