Favour

FAVOUR DAN
Customer care
specialist
I am a quality customer service representative who enables pro active solutions and Is
critical about excelling In any field I find myself .
When properly oriented on what to do I have the ability to facilitate and Improve
customer satisfaction. I am responsible and conscientious In nature.
I am sociable, hardworking and a quick study.
I strongly believe I do a good job as a customer service representative or a call center
representative respectively. I am diligent and resourceful with a great team spirit!.
Contact Some Experiences
Phone/WhatsApp BUSMANITY Charter bus INC. United States.
[відкрити контакти](див. вище в блоці «контактна інформація») Logistics and customer service agent 2017-2020
Telegram - @Favour_Ushie
Maintained seamless communication between carriers and customers
Email Coordinated and tracked supply chain operations
Tracking and fixing shipping errors
[відкрити контакти](див. вище в блоці «контактна інформація»)
Responded promptly to customer’s requests and complaints.
Address Providing sales quotation to customers (input and completer freight
Abuja, Nigeria. bills.
Scheduled outbound and inbound shipments.

Education/Certificate ORTHODONTIC EXPERTS DENTAL CLINIC, U.S
Bachelor in Public and International 2019
Relations B.A
Customer service representative
University of Nigeria . Scheduled braces appointments for patients at the clinic, and also
2021
confirmlong insurance policies.
Certificate in customer services Received inbounds and made outbounds calls atleast 50 times a
day.
Udemy.com. 2018
Acted as a liason by providing products and services at the same
time.
Certificate of Sales Representatives and Resolve Customers’ complaints and request as fast as possible.
Statistics. Inputted patient’s data accurately into the CRMs.
Allison Courses 2020
JUSTFIT TECHNOLOGY KFT. EUR.
Expertise 2021-2023
Customer Support Manager
Proficient in Microsoft office suite (Word, Excel ,
I kept records of each customer’s transaction and orders as well as
PowerPoint etc.
Proficient in several CRM systems and ticketing communication stored in our mini Crm.
softwares. Resolved Customer’s complaint and request about our EMS suits,
while actively communicating with our warehouse/factory.
Proficient in google softwares(workspace,
Activated customer’s account and also responded 24 hours on our
sheets,docs, drive etc.
live chat.
Ability to multi task and well organized. Maintaining database with customers information constantly with
Detail oriented and great team spirit. several CRMs in order to sync a customer’s profile.
Gave solutions via Email, Audio and Video calls seamlessly.
Composed and confident communicator. Acted as a liaison betweeen the customers and both sales and
marketing department.

Language Some Achievements
Award of Merit Award of Honor
English(native) -Fluent
Best Customer care agent,
National Health insurance
Justfit Kft Technology.
Spanish- Beginner agent
2023
2020