Dan

Dan Rhodes
Poltava, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)
Career/Sales achievements: https://bit.ly/DLRCSA

PROFILE
Experienced contact centre professional with a proven track record in healthcare, financial services, and energy
industries. With over 8 years of experience in both sales and customer service, including over 3 years in management,
I bring strong analytical and problem-solving skills to every role. Ambitious, quick to learn, and adaptable, I am
passionate about healthcare and mental health advocacy.

SKILLS
Call Handling - Rapport Building - Microsoft Office - CRM Systems - Inbound & Outbound Sales - Customer Service -
Multi-channel Communication - Team Leadership - Training & Development - Process Improvement

EXPERIENCE
Psychiatry UK, (home working) - Mental Health Call Handler -> Support Team Assistant
APRIL 2023 - MARCH 2024
● Received consistently positive feedback from patients and healthcare professionals for providing empathetic and
accurate advice.
● Demonstrated exceptional problem-solving skills in handling complex patient needs with integrity.
● Successfully trained new team members, contributing to a cohesive and knowledgeable support team.

Utility Warehouse, (home working) - Sales Advisor
OCTOBER 2022 - FEBRUARY 2023
● Surpassed KPIs and targets consistently, resulting in recognition for outstanding performance and contribution to
company success.
● Developed personalised strategies to enhance customer satisfaction and retention, leading to increased customer
loyalty.

Conveyancing Index, (home working) - Sales Executive
JULY 2022 - OCTOBER 2022
● Initiated and nurtured relationships with warm leads, resulting in a significant increase in the sales pipeline and
revenue.
● Received commendations for consistently delivering excellent customer service across various communication
channels.

Power 21, (home working) - Inbound Sales Advisor
JANUARY 2022 - MAY 2022
● Achieved a deep understanding of customer needs, leading to highly effective quoting and comparison services,
and consistently exceeded KPIs.
● Recognised as one of the top-performing sales advisors, demonstrating consistent excellence in sales
performance.

Utilita Energy, (home working) - Outbound Sales Advisor
JANUARY 2021 - DECEMBER 2021 (Reason for leaving - Job role change due to energy crisis, company closed sales department)
● Consistently ranked in the top 10 advisors out of approximately 80, showcasing exceptional sales skills and
adherence to compliance standards.
● Established rapport with potential customers through effective communication, resulting in increased sales
conversions.

Friends Capital, Sheffield - Mortgage Assessor / General Insurance Advisor
MAY 2019 - SEPTEMBER 2020 (Reason for leaving - Redundancy due to company being significantly impacted by COVID)
● Implemented a contact strategy that resulted in a significant increase in both contact and conversion rates,
contributing to overall business growth.
● Successfully ensured all work adhered to FCA regulations, maintaining high standards of compliance and
professionalism.

NHS, Chesterfield - Various roles
JUNE 2016 - MARCH 2019
● Demonstrated dedication and commitment to healthcare services, contributing positively to various departments
within the NHS.
● Received recognition for excellent performance and teamwork in diverse roles, including Infection Control &
Prevention Admin, Data Assistant, and NHS 111 Health Advisor.

Sapphire Financial, Chesterfield - Owner/Director
JANUARY 2016 - JUNE 2016
● Generated high-quality leads for pension reviews and insurance, resulting in increased business opportunities.
● Established and maintained strong relationships with IFAs.

Etico Group, Sheffield - Sales Manager
OCTOBER 2014 - JANUARY 2016
● Led a team of sales advisors to achieve a significant increase in conversion rates (from 37% to 52%), demonstrating
effective leadership and coaching skills.
● Introduced new processes that improved overall efficiency, resulting in enhanced productivity and customer
satisfaction.

Fairpoint Plc, Chorley - Team Manager
FEBRUARY 2014 - SEPTEMBER 2014
● Implemented cost-saving measures that resulted in a significant reduction in departmental expenditure,
demonstrating strong financial management skills.
● Fostered positive relationships with creditor liaison managers, leading to improved efficiency and collaboration.

Astute Finance, Chesterfield - Sales Advisor → Team Leader → Customer Service Manager
NOVEMBER 2011 - FEBRUARY 2014
● Demonstrated rapid progression from sales advisor to customer service manager, highlighting strong leadership
and organisational skills.
● Spearheaded the launch of a new brand within the business, overseeing all aspects of the campaign and ensuring
its success.

Lloyds Banking Group, Sheffield - Mortgage Retention Consultant
DECEMBER 2010 - OCTOBER 2011
● Consistently achieved top home insurance sales, showcasing exceptional sales skills and product knowledge.

● Chairing the team's weekly sales meetings, facilitating knowledge sharing and collaboration among team members.

EDUCATION
The Open University - Access Module

● Psychology and Social Science (2024) - Ongoing

Babington Business College - NVQ

● NVQ Level 2 (2013) - Contact Centre Operations: Distinction

Brookfield Community School, Chesterfield - A Levels, AS Levels, GCSEs
● A Levels (2010) - Business Studies: B grade / Biology: E grade
● AS Levels (2009) - Chemistry: E grade / Politics: E grade
● GCSEs (2008) - English Language, Business Studies: A grade / Core Science, Additional Science, English Literature,
Mathematics, Statistics, Spanish, I.T, P.E: B grade

AWARDS
● 2023 - Awareness of First Aid for Mental Health
● 2013 - Apprentice of the Year (National Apprenticeship Week)
● 2009 - Young Enterprise Award
● 2008/2009 - Duke of Edinburgh’s Award: Bronze and Silver