Tomas

Tomas Žekys Vilnius 34 y.
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Short info about me

I am an operations and customer experience professional with over a decade of experience in the aviation and
premium service sectors. My background includes managing B2B sales cycles, complex travel logistics, incident
resolution, and high-level client relations.Working at CharterJets and Lithuanian Airports has developed my ability to
maintain precision and high standards in fast-paced, high-responsibility environments. I am fluent in Lithuanian,
English, and Russian, with basic proficiency in Ukrainian and Polish, which allows me to work effectively in international
settings.I take an analytical approach to problem-solving and focus on operational efficiency. I value structured
processes and am eager to leverage my experience to contribute to a professional organization that prioritizes quality
and reliability.

Desired salary

1500 Eur (net / taxes excluded)

Job status

I am not working

Work experience

2024.09 - 2025.07 UAB “CharterJets” www.charterjets.aero/

10 months Sales Manager
1.Conduct lead generation activities to identify potential clients and grow the
customer base.
2.Actively engage prospects through outbound sales efforts, including calls, emails,
face-to-face, and virtual meetings, converting them into charter clients.
3.Manage the entire charter booking process, from initial inquiry to post-flight follow-
up, ensuring a seamless customer experience.
4.Prepare and present accurate commercial proposals tailored to client needs.
5.Build and maintain strong client relationships to promote loyalty and repeat
business.
6. Negotiate with charter flight brokers to secure optimal solutions and competitive
pricing for clients.
7.Consistently meet or exceed sales targets while ensuring compliance with
company standards and policies.

2021.11 - 2024.04 AB "Lietuvos oro uostai" www.ltou.lt/

2 years 5 months Customer service manager
1. Provide exceptional customer service to guests on a daily basis, creating a warm
and
welcoming atmosphere in the business lounge.
2. Organize and arrange the display of amenities within the lounge, ensuring they are
visually appealing and easily accessible for guests.
3. Maintain the cleanliness and tidiness of the lounge and its general areas
throughout
the day, including regular cleaning and organizing tasks.
4. Monitor and manage inventory levels of amenities, promptly restocking as needed
to ensure availability for guests.
5. Conduct regular inspections of the amenities to ensure they are in optimal
condition, addressing any maintenance or presentation issues as necessary.
6. Continuously interact with guests, assisting them with their needs, answering
inquiries, and providing information about available amenities.
7. Collaborate with the team to ensure a smooth and efficient operation of the
business lounge, assisting with tasks as assigned.
8. Stay updated on the lounge policies, procedures, and services to effectively
communicate and provide accurate information to guests.
9. Handle any guest concerns or complaints promptly and professionally, aiming to
resolve issues and ensure guest satisfaction.
10. Maintain accurate records and documentation related to daily activities,
inventory
management, and guest interactions.

2021.06 - 2021.09 UAB "Litcargus"

3 months Passenger Service Agent
1. Utilizing registration systems to complete passenger check-ins, distribute
boarding passes, and manage seat assignments.
2. Thoroughly verify passenger documents prior to boarding to ensure adherence to
both legal and airline requirements, including valid visas, passports, and other
pertinent travel documentation.
3. Providing attentive care to passengers in the event of flight cancellations or
delays, which includes rebooking flights, arranging lodging and dining
accommodations, and providing alternative travel arrangements as required.
4. Offering clear and concise communication to passengers, including updates on
flight status, changes to gate assignments, and other pertinent travel-related
information.
5. Facilitating the boarding process to ensure timely departures, while
simultaneously managing the efficient and courteous embarkation of passengers
and addressing any concerns that may arise.
6. Undertaking additional duties as needed, such as assisting with baggage
handling, coordinating with other airport staff, and managing other tasks as
assigned.

2020.01 - 2020.03 'UAB "Baltic Ground Services" www.bgs.aero

2 months Lost and Found Baggage Agent
1. Monitoring and ensuring the timely delivery of baggage to minimize the chances
of items getting lost or misplaced during transit.
2. Responding promptly to incoming telephone calls and emails from customers
regarding their lost items, using exceptional communication skills to provide
empathetic and informative service.
3. Accurately matching found items against claims and making outgoing calls to
customers to provide updates on their lost items and arrange for shipping or in-
person return of items.
4. Having exceptional attention to detail and the ability to multitask effectively in a
fast-paced environment.
5. Following established procedures to ensure that the process of returning lost
items is seamless and efficient.
6. Playing a critical role in providing outstanding customer service and maintaining
the reputation of the airport.
7. Ensuring that lost items are returned promptly to their rightful owners, allowing
passengers to have a seamless travel experience

2016.09 - 2019.11 UAB "Juta jazz kava"

3 years 2 months Barista
1. Expertly prepare and serve a variety of hot and cold beverages, including specialty
coffee drinks, teas, smoothies, and other beverages, tailoring each order to meet the
unique preferences of our valued customers.
2. Proactively sell a range of high-quality merchandise, including pastries,
sandwiches, and snacks, consistently demonstrating strong communication skills
and a deep understanding of customer needs.
3. Ensure that all workspaces and equipment are consistently maintained to the
highest standards of cleanliness and hygiene, in strict adherence to company
policies and regulations.
4. Deliver fast and efficient customer service, consistently greeting each customer
with a warm, friendly demeanor and taking their orders promptly and accurately.
5. Take meticulous care in beverage preparation, ensuring that every drink is crafted
with precision and attention to detail, in accordance with customer requests and
company standards.
6. Collaborate effectively with colleagues and team members, maintaining clear
lines of communication and contributing to a positive and supportive work
environment.
7. Demonstrate an unwavering commitment to excellence, consistently striving to
exceed customer expectations and create a welcoming and memorable experience
for every customer.

2014.12 - 2016.06 UAB "Tatius" Blasercafe

1 year 6 months Head Barista/Salesperson
1. Maintaining high standards in coffee preparation: I am responsible for selecting
the best quality beans, measuring them precisely, and applying expert techniques to
ensure that every cup of coffee we serve is brewed to perfection.
2. Welcoming guests to the shop and consulting them on the product: I warmly
welcome every guest who walks into our shop and takes the time to understand
their preferences. Based on their tastes, I recommend the most suitable coffee
blends, flavors, and brewing methods to ensure that they enjoy an exceptional coffee
experience.
3. Ensuring the product's high quality to customers: I regularly monitor the freshness
of our coffee beans, check our equipment to ensure optimal performance, and store
all ingredients correctly to maintain their quality.
4. Communicating with other companies and introducing them to the product: I
liaise with other businesses and showcase the unique qualities of our coffee,
highlighting how it can benefit their customers. By promoting our product, I aim to
expand our customer base and create new business opportunities.
5. Providing guests with exceptional coffee brewing methods and techniques: I
share my knowledge and expertise with our guests, demonstrating various brewing
methods, and educating them on the different factors that affect the taste and
quality of coffee. This helps to enhance their overall coffee experience and
encourages them to become loyal customers.

Education

2011 - 2013 Vilnius Tourism Sales And Business School

2 years Bartender And Waiter
Vocational

2007 - 2011 Vilnius

4 years Secondary
Languages

Russian Speaking Perfect

Understanding Perfect

Writing Basics

Lithuanian Speaking Perfect

Understanding Perfect

Writing Perfect

English Speaking Perfect

Understanding Perfect

Writing Good

Polish Speaking Basics

Understanding Basics

Writing None

Ukrainian Speaking Basics

Understanding Average

Writing None

Other info

Driver licence B