- Файл
Лілія
Customer support representative
- Вік:
- 24 роки
- Місто проживання:
- Львів
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10715489/
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Summary
My passion for helping people and my dedication to delivering top-notch customer experiences have been the
driving forces behind my career in customer support. Throughout my professional journey, I have honed my
communication skills, problem-solving abilities, and empathy to effectively address customer inquiries and
concerns. I thrive on turning challenges into opportunities to exceed customer expectations.
Skills
● Native spoken and written Ukrainian ● Communicative and open
● Fluent spoken and written English (C1+) ● Kind and patient while interacting with customers
● Zendesk / Freshdesk ● Team-oriented player
● Google suite / Microsoft 365 ● Experience with various CRMs systems
● Atlassian Jira and Confluence ● Slack / RocketChat / Microsoft Teams / Zoom
● Resilient under pressure and stress ● Salesforce
● Experience working along Product owners ● AWS Management Console
Work experience
Wow 24/7, Lviv, Ukraine – Senior Customer Support Agent
February 2020 – Present
● First Level Customer Support Agent via calls, email and chats
● Communicating with product owners and their representatives
● Reviewing agents performance
● Managing monthly quality checks
● Creating statistics data of customer interactions
● Creating knowledge base and training plans
● Leading onboarding process for new hires
● Gathering feedback from product owners and solving potential issues
● Leading weekly meetings with product owners
Miniso, Lviv, Ukraine – Retail Sales Consultant
February 2019 – February 2020
● Interacting with customers
● Inventory Management
● Staff training and development
● Visual Store Audits
Dutchstar, Lviv, Ukraine – Middle Customer Support Agent
October 2018 – February 2019
● First Level Customer Support Agent via calls, email and chats
● Managing Airbnb accounts on Booking.com
● Check in and Check out customers
● Communicating with Airbnb owners
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