Володимир

Volodymyr Dedeliuk EMAIL [відкрити контакти](див. вище в блоці «контактна інформація») TELEGRAM t.me/kun3741

Python & Node.JS Developer PORTFOLIO vaysed.me PHONE [відкрити контакти](див. вище в блоці «контактна інформація»)

I am developer from Ukraine with a passion for Python
STATEMENT

WORK EXPERIENCE
Customer Support Agent IT company NDA
and JavaScript. I enjoy building creative and functional
Oct 2025 -> Feb 2026 Remote
applications that solve real-world problems.

Ready to work as Python, Node.js, AI developer and Processed 100+ daily customer inquiries across various channels (live chat and
Customer / Technical Support Agent. email), specializing in technical troubleshooting and billing support.

Resolved complex technical issues for end-users, ensuring smooth user
experiences and product adoption.

Managed account billing, subscription adjustments, and payment
troubleshooting securely and efficiently.
LINKS

X (formerly Twitter) Python Teacher Logika School
https://x.com/kun3741
Feb 2025 -> Nov 2025 Remote

LinkedIn Conducted programming classes for children using structured methodological
[відкрити контакти](див. вище в блоці «контактна інформація»)
materials.

Created and maintained a positive and engaging learning environment.

GitHub Monitored student progress and prepared reports based on standardized
https://github.com/kun3741
templates.

Participated in continuous professional development through company-
provided training.

Delivered lessons in modern classrooms using interactive teaching methods.

King Danylo University Bot Developer Prudbay Delivery
ED U CATION

In progress from 2023 Sep 2024 -> May 2025 Remote | Project
Bachelor’s Degree Computer Systems Engineering
Developed and implemented a Telegram bot to automate customer support and
order management for prudbaydelivery.

Logika School
Finished Implemented a user registration and authentication system via phone number
Python Programming Courses and name input.

Created distinct interfaces and feature sets for clients and managers, including
dynamic keyboards for navigation.

Launched a ticketing system allowing clients to request support and managers
to accept, handle, and close these requests.

Designed and implemented an order management module for managers,
Development
SKILLS TRIDENT

featuring order creation, list/detail viewing, and status updates.

HTML/CSS/JS Python Django Node.js n8n Integrated the bot with MongoDB for persistent storage of user, ticket, and
order data, ensuring data persistence.

SQLite PostgreSQL MongoDB Telegram API
Configured Airtable integration for automatic logging of order creation and key
Tools status updates, improving process tracking and workflow automation.

Introduced a "Quick Replies" feature to provide instant answers to common
Figma Docker Photoshop
client questions, reducing manager workload.

Developed a photo report system enabling managers to send visual order
updates to clients for verification and confirmation.

Bot Developer Vaysed Pizza
Ukrainian Oct 2023 -> Feb 2024 Ivano-Frankivsk, Ukraine | Project
L ANG U AGES

Native

English Developed a Telegram bot using Node.js to facilitate online pizza ordering.

Upper-Intermediate Implemented data persistence using SQLite for managing user information,
orders, pizza menus, supplements, and custom pizza ingredients.

Designed an interactive user flow allowing selection from pre-defined pizzas
and supplements using inline keyboards and message replies.

Created a custom pizza builder feature, enabling users to select sauce, meat,
cheese, and vegetable toppings step-by-step with dynamic price calculation.

Developed a shopping cart system to display current order contents, total price,
and provide options to modify or checkout.

Implemented a checkout process that collects and validates user delivery
details (name, phone, address), storing them for future use.

Added functionality for returning users to confirm or update their saved delivery
address.

Integrated a callback request feature allowing users to request a phone call,
which notifies staff in a designated group chat and includes manager
acceptance logic.