Сервіс пошуку роботи №1 в Україні
Особисті дані приховані
Цей шукач вирішив приховати свої особисті дані та контакти. Ви можете зв'язатися з ним зі сторінки https://www.work.ua/resumes/10745623/
Office manager
- Розглядає посади:
- Office manager, Логіст, Менеджер з логістики, Support manager, Customer success specialist, Technical support specialist
- Місто проживання:
- Львів
- Готовий працювати:
- Дистанційно, Львів
Контактна інформація
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Dmytro Vasylenko
Contacts:
Phone number: [відкрити контакти ](див. вище в блоці «контактна інформація»)
Email: [відкрити контакти ](див. вище в блоці «контактна інформація»)
Telegram: @Hideo_Kokojima
Summary
Reliable Support Specialist with experience in managing complex user issues and
hospitality operations. Proficient in Windows/Linux, Zendesk, and AI-driven
workflows. Skilled at de-escalating difficult situations, resolving technical glitches, and
adapting to changing environments. A fast learner who balances technical skills with a
strong focus on customer satisfaction and team coordination.
Soft skills:
● Adaptability: Proven ability to master new workflows and complex software
ecosystems within tight deadlines.
● Crisis Management: Highly stress-resistant with experience handling
high-pressure situations and escalations.
● Empathetic Communication: Skilled in active listening and providing
emotional support in sensitive (Health/Wellness) niches.
● Critical Thinking: Strong problem-solving skills with a focus on identifying
root causes of technical glitches.
● Reliability: Highly organized, punctual, and detail-oriented in financial
accounting and reporting.
Hard skills:
● Operating Systems: Proficient in Windows and Linux (standard user &
troubleshooting).
● Networking: Good understanding of how the internet and local networks work.
● Virtualization: Basic experience with Docker.
● AI Tools: Advanced usage of ChatGPT, Gemini, and GitHub Copilot for tasks
and prompting.
● Software: Zendesk, Slack, Solidgate, and standard Google Workspace/MS
Office.
Education:
● Student since 2022 | Bachelor’s Degree | Ivan Franko National University of
Lviv: Faculty of Electronics and Computer Technologies
Languages:
● English – Upper-Intermediate
● Ukrainian – Native
● Russian – Native
Experience:
● Reception Administrator: December 2024 – June 2025
Responsibilities:
1. Multi-Channel Booking Management: Managed high-volume reservations
across various platforms, including Booking.com, social media, and direct phone
inquiries.
2. Guest Relations: Orchestrated the full check-in/check-out cycle and provided
concierge-level support to ensure a premium guest experience.
3. Operational Coordination: Acted as a central hub for hotel staff, streamlining
communication between housekeeping, security, and maintenance teams.
4. Financial Reporting: Conducted daily financial audits, processed payments,
and maintained accurate records of all transactions and cash flows.
5. Procurement & Inventory: Managed the supply chain for office stationery and
food services, overseeing vendor relations and inventory accounting.
6. Data Administration: Utilized specialized Hotel Management Software to
conduct guest audits and manage room inventory efficiently.
● Customer Support Agent(Healthy Apps Ecosystem): December 2024 – June
2025
Responsibilities:
1. Technical Troubleshooting: Resolved complex technical issues, including login
failures, password recovery, and UI/UX display glitches; collected detailed technical
logs for the engineering team.
2. Billing & Refund Management: Handled refund requests and billing inquiries
using Solidgate, ensuring compliance with company policies and financial accuracy.
3. Legal & Compliance Analysis: Researched and evaluated threats regarding
European consumer protection organizations and unions to determine the validity of
escalations and mitigate legal risks.
4. Product Expertise: Mastered the full functionality of 3 health-related
applications to provide high-quality guidance and support to global users.
5. Quality Assurance: Participated in the primary testing of new features,
identifying bugs and providing feedback to improve the user experience.
6. User Retention & Empathy: Provided emotional support and personalized
assistance to users, maintaining high satisfaction rates in a sensitive health-niche
environment.
7. Process Optimization: Quickly adapted to frequent workflow updates and
maintained seamless internal communication via Slack and Zendesk.
8. Tools: Zendesk, Slack, Solidgate, Internal Admin Panel.
Contacts:
Phone number: [
Email: [
Telegram: @Hideo_Kokojima
Summary
Reliable Support Specialist with experience in managing complex user issues and
hospitality operations. Proficient in Windows/Linux, Zendesk, and AI-driven
workflows. Skilled at de-escalating difficult situations, resolving technical glitches, and
adapting to changing environments. A fast learner who balances technical skills with a
strong focus on customer satisfaction and team coordination.
Soft skills:
● Adaptability: Proven ability to master new workflows and complex software
ecosystems within tight deadlines.
● Crisis Management: Highly stress-resistant with experience handling
high-pressure situations and escalations.
● Empathetic Communication: Skilled in active listening and providing
emotional support in sensitive (Health/Wellness) niches.
● Critical Thinking: Strong problem-solving skills with a focus on identifying
root causes of technical glitches.
● Reliability: Highly organized, punctual, and detail-oriented in financial
accounting and reporting.
Hard skills:
● Operating Systems: Proficient in Windows and Linux (standard user &
troubleshooting).
● Networking: Good understanding of how the internet and local networks work.
● Virtualization: Basic experience with Docker.
● AI Tools: Advanced usage of ChatGPT, Gemini, and GitHub Copilot for tasks
and prompting.
● Software: Zendesk, Slack, Solidgate, and standard Google Workspace/MS
Office.
Education:
● Student since 2022 | Bachelor’s Degree | Ivan Franko National University of
Lviv: Faculty of Electronics and Computer Technologies
Languages:
● English – Upper-Intermediate
● Ukrainian – Native
● Russian – Native
Experience:
● Reception Administrator: December 2024 – June 2025
Responsibilities:
1. Multi-Channel Booking Management: Managed high-volume reservations
across various platforms, including Booking.com, social media, and direct phone
inquiries.
2. Guest Relations: Orchestrated the full check-in/check-out cycle and provided
concierge-level support to ensure a premium guest experience.
3. Operational Coordination: Acted as a central hub for hotel staff, streamlining
communication between housekeeping, security, and maintenance teams.
4. Financial Reporting: Conducted daily financial audits, processed payments,
and maintained accurate records of all transactions and cash flows.
5. Procurement & Inventory: Managed the supply chain for office stationery and
food services, overseeing vendor relations and inventory accounting.
6. Data Administration: Utilized specialized Hotel Management Software to
conduct guest audits and manage room inventory efficiently.
● Customer Support Agent(Healthy Apps Ecosystem): December 2024 – June
2025
Responsibilities:
1. Technical Troubleshooting: Resolved complex technical issues, including login
failures, password recovery, and UI/UX display glitches; collected detailed technical
logs for the engineering team.
2. Billing & Refund Management: Handled refund requests and billing inquiries
using Solidgate, ensuring compliance with company policies and financial accuracy.
3. Legal & Compliance Analysis: Researched and evaluated threats regarding
European consumer protection organizations and unions to determine the validity of
escalations and mitigate legal risks.
4. Product Expertise: Mastered the full functionality of 3 health-related
applications to provide high-quality guidance and support to global users.
5. Quality Assurance: Participated in the primary testing of new features,
identifying bugs and providing feedback to improve the user experience.
6. User Retention & Empathy: Provided emotional support and personalized
assistance to users, maintaining high satisfaction rates in a sensitive health-niche
environment.
7. Process Optimization: Quickly adapted to frequent workflow updates and
maintained seamless internal communication via Slack and Zendesk.
8. Tools: Zendesk, Slack, Solidgate, Internal Admin Panel.
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Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/10745623/?puid=6218