Єлизавета

Yelyzaveta (Liza) Migulina Position (Support Manager)
Contacts:
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)
Professional skills:
• Experience in utilizing CRM Bitrix24 and custom-made CRM systems.
• Proficiency in navigating the stages of application and website development.
• Previous involvement in first calls, pre-sales, and sales activities.
• Familiarity with project management methodologies, including Waterfall, Agile, Scrum, and Kanban.
• Experience in HTML, CSS, Java, Python, Tableau, SQL
Language skills:
Knowledge of English at C1 level. Knowledge of German at level A2.
Work experience:
Occupation of the position of the English tutor at Sunrise from June 2022 till November 2022.
List of responsibilities:
• Conducting English Language Sessions.
• Teaching students.
Occupation at «Azov-Black Sea Investment Company» as an office manager in security division from December 2022 until November 2023.
List of responsibilities:
• Arranging meetings with clients.
• Drafting purchase and sale agreements.
• Developing strategy for increasing financial flows
• Keeping records of sales, revenue, invoices etc.
• Build long-term relationships with new and existing customers.

Occupation of the position of the Customer Support Specialist (wow24/7) from September 2024 till September 2025.
List of responsibilities:
• Respond to customer inquiries through phone, email, chat, or support platforms in a timely and professional manner.
• Provide accurate information about products, services, pricing, and company policies.
• Assist customers in troubleshooting technical issues or service-related problems step-by-step.
• Process orders, returns, exchanges, and account updates efficiently and accurately.
• Offer proactive solutions to reduce future issues and improve customer experience.
• Collaborate with other departments (e.g., technical support, billing, sales) to resolve customer concerns.

Occupation at «Wow-24/7» as a Customer Support Manager from December 2023 until December 2025.

List of responsibilities:
• First point of contact for customers across multiple shared projects (phone, email, chat)
• Logged, prioritized, and resolved first-line support tickets in line with SLAs
• Provided basic troubleshooting and escalated complex issues with clear documentation
• Coordinated work across projects while following project-specific procedures
• Delivered clear, professional customer communication and timely follow-ups
• Maintained accurate case records and complied with data protection standards

Occupation at «Carebiller/Langate» as a Referral manager from January 2025 up to now.

List of responsibilities:
• Managed patient referrals and coordinated admissions from hospitals and healthcare providers.
• Reviewed clinical documentation and verified insurance eligibility for admissions.
• Collaborated with case managers, discharge planners, and clinical teams to ensure smooth patient transitions.
• Obtained prior authorizations and ensured compliance with Medicare, Medicaid, and facility policies.
• Maintained relationships with referral sources to support occupancy growth.
• Tracked referral activity, maintained accurate records, and prepared performance reports.

Education:
2021—2025 National Technical University «Kharkiv Polytechnic Institute», Bachelor’s degree in applied and computer linguistics.
2025- 2026 National Technical University «Kharkiv Polytechnic Institute», Master’s degree in intelligent data analysis
Additional information:
Hobbies: foreign languages, yoga, exquisite food.