Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10783819/

Досвід роботи

Support agent

з 04.2026 по нині (7 місяців)
Reply.io (Jason AI), Дистанційно (IT)

Solving complex issues, troubleshooting technical challenges, and turning user frustrations into smooth experiences. Bridging the gap between user and technical teams to make things work better.
Tools: Intercom, Notion, Chargebee.

Reputation manager

з 09.2025 по 03.2026 (7 місяців)
Skelar (Liven), Дистанційно (IT)

Reputational manager / Social media moderator

2+ years in customer-supporting roles.
Moderated comments and DMs on Instagram, Facebook, Threads, and YouTube using Sprout Social and NapoleonCat. Supported users with technical issues, subscriptions, refunds, and plan changes. Handled reputation-sensitive cases, preventing potential negative impact on brand perception. Collected user feedback to support continuous product improvement. Escalated cases and communicated with other teams to ensure effective case resolution.

Moderator

з 12.2024 по 09.2025 (10 місяців)
Skelar (Liven), Дистанційно (IT)

2+ years in customer-supporting roles.
Moderated comments and DMs on Instagram, Facebook, Threads, and YouTube using Sprout Social and NapoleonCat. Supported users with technical issues, subscriptions, refunds, and plan changes. Handled reputation-sensitive cases, preventing potential negative impact on brand perception. Collected user feedback to support continuous product improvement. Escalated cases and communicated with other teams to ensure effective case resolution.

Customer support agent

з 10.2024 по 12.2024 (3 місяці)
Uniwell, Дистанційно (IT)

Processing, responding to and assisting application users through written communications via email. Providing also technical / billing assistance.

Support quality control specialist

з 09.2020 по 03.2021 (7 місяців)
Еколл, Київ (Телекомунікації, зв'язок)

Monitoring and enhancing the quality of customer interactions, conflict
situations resolution,
collection of customer feedback on the product/service.

Customer support specialist

з 11.2019 по 09.2020 (11 місяців)
Київстар, Київ (Телекомунікації, зв'язок)

Сommunication with clients, consulting, assistance, technical support,
services sale.

Освіта

ЛНУ ім. Івана Франка

English Philology, English and German languages, Львів
Вища, з 2015 по 2019 (4 роки)

Додаткова освіта та сертифікати

Web Design Basic, Hillel IT School

2023, 4 months
Сертифікат

UI/UX Design Pro, Hillel IT School

2023, 4 months
Сертифікат

Знання і навички

• Technical support for users
• Zendesk
• Stress resistance
• Notion
• Moderation tools
• Communication skills
• Solidgate
• Goodle Docs
• Customer Support
• Escalation and Cooperation
• Moderation
• Analysis
• SERM
• SMM
• Empathic

Знання мов

• Англійська — середній
• Українська — вільно
• Німецька — початковий

Додаткова інформація

Переконливе прохання - зв'язуватись в Телеграм: @vlbulenok