Наталія

TELIATYNSKA
NATALIIA
[відкрити контакти](див. вище в блоці «контактна інформація»)
ABOUT ME
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація») A trainee specialist in the customer service and support industry.
Responsibility, perseverance, and a strong desire to learn new things and
grow professionally. Ability to solve problems and overcome difficulties.
EDUCATION Thirst for a new experience. Enjoy working with people, helping and
Bachelor of Applied resolving customer issues.

Linguistics
Lviv Polytechnic National WORK EXPERIENCE
University
2020 - 2024 2021-2022
Average score English tutor for primary school
during period of
study - 70% students
I taught children aged 6-11 years old English. Mostly worked with language learners
from beginner to A2 level. Conducted individual and group lessons (3 students). I learnt
KEY SKILLS to work with lesson plans, programmes for different types of children, and created my
own teaching aids.

Good comunication 2022 - present
and writing skills
Сcarrier-driver of passengers
Work with online and parcels.
platforms I communicated with different kinds of people. I was involved in transportation,
working with documents, creating schedules and routes, and keeping records. This
Work with basic work helped me to become patient and attentive to each client. I understood how
important it is to remember details and offer different solutions to certain issues. It
Microsoft gave me the opportunity to improve my communication skills
applications
Copywriting 2019 - 2024
Persistent, calm, Sales assistant in a retail
patient and store
efficient in work Worked with customers, recommended and sold goods, was responsible for the store's
rating and its payback, and solved all customer questions. I worked with document
management and purchasing of goods.

06-12. 2024
LANGUAGE Sales manager, cooperation
with German-speaking
English - Intermidiate clients
Worked with German-speaking clients via messaging and calls. Managed both cold
German - A1 and warm leads, guided clients through the full sales cycle, gained hands-on
experience with the CRM-system, provided consultations, and improved
communication skills with native speakers.