Зоряна

Z ZORYANA Fondi, Italy

B BARANOVSKA [відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting
problems and building successful solutions. Excellent verbal and written communicator with strong background
cultivating positive relationships and exceeding goals.
Devoted to quality and service and skilled at proactively correcting difficult situations impacting service delivery or team
performance.
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

SKILLS

• Organized • Detail-oriented • Strong communication skills

• Excellent multi-tasker • Problem-solving • Adaptable and Flexible

• Customer Relationship Management

EXPERIENCE

First class/Business class Flight Attendant March 2018 - September 2024
Qatar Airways | Doha, Qatar
• Completed over 6 500 hours of international commercial flights

• Responded to flight operations problems and implemented standard procedures to correct problems.

• Maintain company standards and regulations for attendance, personal grooming and appearance while in uniform

• Oversee the maintenance of comfort, safety and security of all passengers by utilizing a client-centered work ethic.

• Addressed medical emergencies, rendering first aid and helping coordinate care for advanced concerns.

• Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a

positive attitude

Tourism Manager/Educational Program Manager September 2015 - February 2018
Yara Tour/Student Travel | Ivano Frankivsk, Ukraine
• Streamlined booking processes, resulting in improved customer experiences and increased sales conversions

• Developed strategic partnerships with local businesses to promote mutually beneficial tourism initiatives

• Delivered exceptional guest experiences through comprehensive training of frontline staff members on service

excellence standards

• Managed daily operations of the tourism office, maintaining high levels of efficiency and organization.
• Developed and maintained project plans, schedules, and budgets.

• Represented company at meetings, conferences and other events to promote programs.

• Analyzed operational procedures and complex business needs and problems to determine program requirements.

EDUCATION

Master of International Relations, Translator June 2016
Faculty of International Relations, Vasyl Stefanyk Precarpathian National University, Ivano Frankivsk
• Practise job abroad at Consulate of Ukraine in Krakow, Poland (June 2014)

LANGUAGE

Ukrainian English Italian
Proficient (C2) Proficient (C2) Advanced (C1)

Russian
Proficient (C2)