Андрій

Andrii
Folovko
Customer Support Representative

ABOUT
Customer support representative with 4+
years of work experience. Quick learner, highly
productive, and eager to take on challenges in
fast-paced environments.

Work Experience Educational History
Musician-performer, Restaurant "Daniel" Master's degree, Management
(2023-present)
Musician and performer with strong (2020-2021)
communication, adaptability, and problem-solving Studied in KhNTUSG, Kharkiv. Focused on leadership,
skills. Experienced in engaging diverse audiences, strategic planning, and organizational development.
managing live events, and working under pressure.
Proven ability to connect with others and deliver
quality service in dynamic settings.
Bachelor's degree, Management
(2015-2020)
Freelance worker (2022-present) Studied in KhNTUSG, Kharkiv, specializing in
leadership, strategic planning, and organizational
Freelance worker with a proven ability to manage
development. Developed a strong foundation in
multiple tasks independently. Skilled in time
business operations, decision-making, and effective
management, problem-solving, and delivering
results in fast-paced environments. Adaptable and team management. Gained hands-on experience
self-motivated, consistently meeting client through case studies and projects focused on driving
expectations and deadlines. growth and improving organizational efficiency across
various industries.
Merchandizer (2021-2022)
Merchandiser with experience managing
inventory, optimizing product displays, and
driving sales growth. Skilled in attention to
detail, organization, and collaborating with Languages: PHONE
retail teams to enhance the customer
Ukrainian: native [відкрити контакти](див. вище в блоці «контактна інформація»)
experience. Consistently meets sales targets
Russian: native
and improves product visibility.
English: intermediate

Call centre (2020-2021)
EMAIL SKILLS
Call Center Representative with experience in
managing high-volume calls, resolving [відкрити контакти](див. вище в блоці «контактна інформація») Communication,
inquiries, and addressing complaints. Skilled in Teamwork, Responsibility,
communication, problem-solving, and Creativity, Problemsolving,
maintaining high customer satisfaction Leadership, Adaptive.