Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11205737/

Досвід роботи

SDR

з 06.2022 по 07.2024 (2 роки 2 місяці)
Belkins (IT)

Customer service representative

з 08.2021 по 06.2022 (11 місяців)
Luxoft, Київ (IT)

Service Desk Support for bank employees: password reset, account unlock, account creation, various tools access granting, technical troubleshooting via phone, email, ticketing system

Customer Support Specialist

з 02.2021 по 05.2021 (4 місяці)
Playonix, Київ (IT)

Built the support process from scratch: wrote a guide for future colleagues, created FAQs, canned responses and templates.
Communicated with users of our application via chat and email, verified documents, compared with the profile on the site / in the application.
Assisted over 150 customers in chat per day

Customer Service Representative

з 05.2020 по 02.2021 (10 місяців)
Nexteum, Дистанційно (IT)

Provided services to support the American drop-shipping company,
Situations encountered during my work: return, warranty service, cancellation of the order, lost or damaged parcel, etc.
Handled inquiries from 7+ websites via ticketing system

Hotel Booking Agent (Support)

з 03.2019 по 02.2020 (1 рік)
Aviacontact, Київ (Туризм)

Telephone & Email Support of the hotel platform:
- Checked the availability of hotel reservations, the correct type of bed, room and food.
- Resolved situations where there was no booking, the wrong hotel, the wrong type of room, bed or food.
- Processed new reservations and contacted hotels for a confirmation number to be sent to the end customers

Освіта

Київський Національний Лінгвістичний університет

Філологія та переклад, Київ
Вища, з 2013 по 2017 (4 роки)

Переклад англійської та іспанської

Знання і навички

• Google Workspace
• Handling objections
• Знання процесів Outreach
• Notion
• Appointment booking
• LinkedIn outreach
• Expandi
• Streak
• Reply.io
• Lemlist
• GMass
• Looker Studio
• Slack
• Reporting on a weekly/ monthly basis
• Identifying ICP
• Knowledge base enrichment
• English
• Spanish
• Canned Responses preparation
• Written communication
• Cold email outreach
• Handling multiple projects
• Work with clients
• The first line of support
• Empathic
• Chat support
• Ticket processing
• Email support
• Freshworks
• ServiceNow
• Service Desk
• On-call support
• FAQ & Knowledge Base creation

Знання мов

• Англійська — просунутий
• Іспанська — середній
• Італійська — початковий
• Українська — вільно